Outpatients Clerk — Flexible, Patient-Focused Admin

NHS; Newcastle upon Tyne; On-site; GBP 21,000 - 25,000; Full time

Job summary

Newcastle Hospitals NHS Foundation Trust is seeking an Outpatients Clerk for the busy Ophthalmology Department at the Newcastle Eye Centre, Royal Victoria Infirmary. You will be the first point of contact, helping to book and register patients and to ensure smooth clinic flow.

No NHS experience is required; a positive attitude, good communication, attention to detail and commitment to patient care are valued.

Qualifications

• NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience.
• Previous reception/clerical experience.
• Previous customer care experience.

Responsibilities

• Book, cancel and rearrange appointments in line with procedures.
• Register patients under supervision and prepare clinic lists.
• Check patients in on arrival and ensure attendance is recorded.
• Respond politely to face-to-face and telephone enquiries; provide basic appointment information.
• Maintain patient records and ensure data protection compliance.

Skills

Reception experience

Customer care

IT skills

Communication

Education

NVQ Level 2 in appropriate subject

Job description

Newcastle Hospitals NHS Foundation Trust is seeking an Outpatients Clerk for the busy Ophthalmology Department at the Newcastle Eye Centre, Royal Victoria Infirmary. You will be the first point of contact, helping to book and register patients and to ensure smooth clinic flow.

No NHS experience is required; a positive attitude, good communication, attention to detail and commitment to patient care are valued.