Outpatients Receptionist & Admin Clerk — Flexible Hours

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Newcastle Eye Centre at the Royal Victoria Infirmary is seeking an Outpatients Clerk to join the Ophthalmology Department. You will be the first point of contact for patients, booking and rearranging appointments, registering patients and supporting clinic administration.

No NHS experience is required; we are looking for someone who is organized, caring and reliable with good communication and basic IT skills.

Qualifications

• Basic IT skills and ability to follow procedures.
• Good communication and customer care skills.
• Attention to detail and confidentiality in healthcare.
• Ability to work as part of a team.

Responsibilities

• Provide outpatient reception and appointment booking support.
• Register patients under supervision and prepare clinic lists.
• Attend to face-to-face and telephone enquiries with professional, polite service.
• Maintain accurate patient records and ensure data protection compliance.
• Assist with patient flow, manage DNAs and follow up appointments.

Skills

Basic IT

Communication

Customer care

Attention to detail

Teamwork

Confidentiality

Tools

IT systems

Job description

The Newcastle Eye Centre at the Royal Victoria Infirmary is seeking an Outpatients Clerk to join the Ophthalmology Department. You will be the first point of contact for patients, booking and rearranging appointments, registering patients and supporting clinic administration.

No NHS experience is required; we are looking for someone who is organized, caring and reliable with good communication and basic IT skills.