Outpatient Clerk

NHS; Newcastle upon Tyne; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Zusammenfassung

Newcastle Hospitals NHS Foundation Trust is seeking an Outpatients Clerk for the busy Ophthalmology Department at the Newcastle Eye Centre, Royal Victoria Infirmary. You will be the first point of contact, helping to book and register patients and to ensure smooth clinic flow.

No NHS experience is required; a positive attitude, good communication, attention to detail and commitment to patient care are valued.

Qualifikationen

• NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience.
• Previous reception/clerical experience.
• Previous customer care experience.

Aufgaben

• Book, cancel and rearrange appointments in line with procedures.
• Register patients under supervision and prepare clinic lists.
• Check patients in on arrival and ensure attendance is recorded.
• Respond politely to face-to-face and telephone enquiries; provide basic appointment information.
• Maintain patient records and ensure data protection compliance.

Kenntnisse

Reception experience

Customer care

IT skills

Communication

Ausbildung

NVQ Level 2 in appropriate subject

Jobbeschreibung

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, w e’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

We are seeking Outpatients Clerks to join the busy Ophthalmology Department at the Newcastle Eye Centre, based at the Royal Victoria Infirmary.

The Newcastle Eye Centre is one of the largest eye care centres in the UK, treating over 100,000 patients each year, including a dedicated Eye Emergency Department seeing around 20,000 patients annually. We provide care for adults and children, delivering elective, emergency and highly specialised services.

As a Band 2 Outpatients Clerk, you will play a key role in supporting outpatient clinics and will often be the first point of contact for patients, helping to provide a positive, professional and reassuring experience.

This role is ideal for someone who is organised, caring and reliable. No previous NHS experience is required — we are looking for a positive attitude, good communication skills, attention to detail and a commitment to excellent customer service. You will be confident using basic IT systems, able to follow procedures accurately, maintain confidentiality and remain calm in a busy environment.

In return, we offer full training, team support and opportunities to develop, with the satisfaction of knowing your work helps deliver safe, timely and compassionate patient care.

Main duties of the job

As an Outpatients Clerk, you will support outpatient administration by booking, cancelling and rearranging appointments in line with agreed procedures. You will register patients under supervision, prepare clinic lists and notes, and check patients in on arrival, ensuring attendance is recorded accurately.

You will act as a first point of contact for patients, responding politely and professionally to face to face and telephone enquiries. You will provide basic appointment information and clinic directions and ensure that more complex queries are passed to senior administrative staff.

The role involves maintaining accurate patient records by updating patient details and clinic outcomes, filing, scanning and copying documentation, and ensuring all information is handled in line with confidentiality and data protection requirements. You will report any data quality issues to a supervisor.

You will support the smooth running of clinics by assisting with patient flow, escalating issues such as missing notes or clinic delays, and helping manage follow up appointments and Did Not Attends (DNAs). General administrative duties will include filing, photocopying, post handling and supporting the outpatient team with day to day tasks. You will also attend training and follow Trust policies, NHS values and health and safety procedures.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Northern Centre for Cancer Care, North Cumbria

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed job description and main responsibilities

• To provide an effective and efficient out-patient reception and Appointment Booking Centre and administrative service across the organisation ensuring that a high quality of customer care is delivered
• To continue to develop and maintain competencies in all areas of work

The post requires basic IT skills, good communication and customer care skills, attention to detail, the ability to follow instructions and work as part of a team, and an understanding of the importance of confidentiality in a healthcare environment.

Qualifications & Education

• NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Knowledge & Experience

• Previous reception/clerical experience
• Previous customer care experience

Skills & Abilities

• Good literacy and numeracy skills
• Ability to communicate with members of the public, all staff and health care providers
• Ability to work effectively as part of the multi-disciplinary team
• IT skills in windows based applications

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.