Ophthalmology Outpatient Clerk - Patient Care Admin

Newcastle Hospitals; Newcastle upon Tyne; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Full training

Team support

Development opportunities

Job summary

The Newcastle Eye Centre at the Royal Victoria Infirmary is seeking an Outpatients Clerk to support outpatient administration, book and manage appointments, and greet patients with a friendly, professional manner.

This Band 2 role requires good communication, accuracy, and confidentiality. Training is provided, and the post offers team support and opportunities to develop while contributing to safe, timely patient care.

Qualifications

• NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification/experience.
• Previous reception/clerical experience.
• Previous customer care experience.

Responsibilities

• Provide an effective and efficient outpatient reception and Appointment Booking Centre service.
• Develop and maintain competencies in all areas of work.

Skills

Reception experience

Customer care experience

Communication skills

Education

NVQ Level 2 in appropriate subject

Job description

The Newcastle Eye Centre at the Royal Victoria Infirmary is seeking an Outpatients Clerk to support outpatient administration, book and manage appointments, and greet patients with a friendly, professional manner.

This Band 2 role requires good communication, accuracy, and confidentiality. Training is provided, and the post offers team support and opportunities to develop while contributing to safe, timely patient care.