Outpatient Scheduling & Patient Access Specialist

Somerset NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working

NHS pension scheme

Generous annual leave

Career development

Blue Light Card/NHS perks

Job summary

Somerset NHS Foundation Trust is seeking an Outpatient Appointments Administrator to coordinate and manage patient appointments within a busy call centre and administrative environment. You will book, amend and monitor appointments, handle referrals in line with performance targets, and ensure accurate data entry across hospital systems.

The role requires delivering excellent customer service to patients, clinicians and colleagues, maintaining confidentiality, and supporting timely patient care.

Qualifications

• Booking and monitoring outpatient appointments according to procedures.
• Manage patient referrals to support timely access to care.
• Deliver excellent customer service to patients, clinicians and colleagues via telephone, email and face-to-face interactions.
• Respond to enquiries and messages promptly, resolving issues where possible and escalating when required.
• Maintain accurate patient records and ensure high-quality data across hospital systems.
• Support rebooking of cancelled clinics to minimise disruption for patients.
• Process patient information accurately to support effective clinical care.
• Adhere to Trust policies on confidentiality, information governance and data protection.
• Maintain organised administrative systems including scanning, filing and secure disposal of confidential information.
• Work with colleagues to provide cross-cover and assist wider team.
• Assist induction and training of new team members where appropriate.

Responsibilities

• Book, amend and monitor outpatient appointments in line with specialty booking procedures.
• Manage patient referrals through e-Referral systems and worklists to support timely access to care.
• Deliver excellent customer service to patients, clinicians and colleagues via telephone, email and face-to-face interactions.
• Respond to enquiries and messages promptly, resolving issues where possible and escalating when required.
• Maintain accurate patient records and ensure high-quality data across hospital systems.
• Support the rebooking of cancelled clinics, helping minimise disruption for patients.
• Process patient information in a timely and accurate manner to support effective clinical care.
• Adhere to Trust policies and procedures, particularly regarding confidentiality, information governance and data protection.
• Maintain organised administrative systems, including scanning, filing and the secure disposal of confidential information.
• Work collaboratively with colleagues, providing cross-cover and supporting the wider team when needed.
• Assist with the induction and training of new team members where appropriate.

Skills

Customer service

Organisational skills

Data entry

Confidentiality

Telephone handling

Team collaboration

Tools

e-Referral systems

Job description

Somerset NHS Foundation Trust is seeking an Outpatient Appointments Administrator to coordinate and manage patient appointments within a busy call centre and administrative environment. You will book, amend and monitor appointments, handle referrals in line with performance targets, and ensure accurate data entry across hospital systems.

The role requires delivering excellent customer service to patients, clinicians and colleagues, maintaining confidentiality, and supporting timely patient care.