Outpatient Records & Booking Coordinator

NHS National Services Scotland; Townhill; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS National Services Scotland is seeking a driven Health Records Clerical Officer to join our busy Health Records team full-time. The role focuses on supporting Outpatients and patient access pathways, handling high volumes of calls, bookings, rescheduling and updating electronic systems.

You will rotate through Reception, Appointment Booking Office and Clinic Preparation, ensuring accurate clerical support across outpatient services.

Qualifications

• Educated to Standard Grade (or equivalent) with passes in English and Arithmetic.
• Good keyboard/typing skills and ability to work on own initiative.
• Strong organisational and listening skills and flexible approach.

Responsibilities

• Provide day-to-day clerical support across Health Records functions.
• Assist with Outpatients and patient access pathways.
• Handle high volumes of telephone calls and appointment-related activity.
• Book, reschedule and cancel appointments; update electronic systems.
• Support Reception, Booking Office and Clinic Preparation rotations.

Skills

Typing

Organisational skills

Customer service

English proficiency

Education

Standard Grade English and Arithmetic

Job description

NHS National Services Scotland is seeking a driven Health Records Clerical Officer to join our busy Health Records team full-time. The role focuses on supporting Outpatients and patient access pathways, handling high volumes of calls, bookings, rescheduling and updating electronic systems.

You will rotate through Reception, Appointment Booking Office and Clinic Preparation, ensuring accurate clerical support across outpatient services.