Patient Records & Appointments Coordinator

NHS Jobs; Crewe; Presencial; GBP 18.000 - 24.000; Jornada completa

Descripción de la vacante

NHS Jobs in Crewe is seeking a Clerical Officer for the Medical Records – Appointments Team. The role is desk-based, handling outpatient bookings, waiting lists, and patient communications. You will support reception, verify details in the patient administration system, and help reschedule urgent follow-up appointments.

Strong typing and accuracy are essential. Excellent communication, customer service experience, and computer literacy are expected; good organisation and attention to detail are

Formación

• Excellent communication skills.
• Customer service experience.
• Computer literacy.
• Self-motivation.
• Good organisational skills.
• Ability to pay attention to detail.

Responsabilidades

• Book outpatient appointments and manage waiting lists.
• Liaise directly with patients or carers.
• Welcome patients at reception and check information in the administration system.
• Confirm attendance and reschedule urgent follow-up appointments.

Conocimientos

Communication skills

Customer service

Computer literacy

Self-motivation

Organisation

Attention to detail

Herramientas

Patient administration system

Descripción del empleo

NHS Jobs in Crewe is seeking a Clerical Officer for the Medical Records – Appointments Team. The role is desk-based, handling outpatient bookings, waiting lists, and patient communications. You will support reception, verify details in the patient administration system, and help reschedule urgent follow-up appointments.

Strong typing and accuracy are essential. Excellent communication, customer service experience, and computer literacy are expected; good organisation and attention to detail are