Outpatient Health Records & Booking Coordinator

NHS Scotland; Scotland; Remote; GBP 18,000 - 23,000; Full time

Job summary

NHS Scotland is seeking a driven Health Records Clerical Officer to join our busy Booking Office/Contact Centre. The role focuses on supporting Outpatient services and patient access pathways, handling high volumes of calls, booking, rescheduling and updating electronic systems.

You will rotate through Reception, Appointment Booking Office and Clinic Preparation, delivering accurate, customer-focused clerical support across Health Records functions.

Qualifications

• educated to Standard Grade with passes in English and Arithmetic
• good keyboard/typing skills with the ability to work on your own initiative
• Good organisational & listening skills are essential
• A level of English language competency and communication skills necessary to perform this role safely and effectively

Responsibilities

• Provide day-to-day clerical support across Health Records functions, focusing on Outpatient services and patient access pathways
• Handle high volume of telephone calls and appointment-related activity (booking, rescheduling, cancelling)
• Update electronic systems and respond to enquiries from patients, relatives, clinical teams and other departments
• Rotate through Reception, Appointment Booking Office and Clinic Preparation to support outpatient services across Fife

Skills

Typing

Organisational skills

Listening skills

Communication skills

Flexibility

Education

Standard Grade English & Arithmetic

Job description

NHS Scotland is seeking a driven Health Records Clerical Officer to join our busy Booking Office/Contact Centre. The role focuses on supporting Outpatient services and patient access pathways, handling high volumes of calls, booking, rescheduling and updating electronic systems.

You will rotate through Reception, Appointment Booking Office and Clinic Preparation, delivering accurate, customer-focused clerical support across Health Records functions.