Outpatient Health Records & Appointments Clerk

NHS Scotland; Dunfermline; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working

Family-friendly policies

Disability-friendly recruitment

Job summary

NHS Scotland in Dunfermline is seeking a driven Health Records Clerical Officer to join our busy Health Records team. The role involves day-to-day clerical support across Health Records functions, with emphasis on Outpatient services and patient access pathways.

You will handle a high volume of telephone calls, bookings, rescheduling and cancellations, updating electronic systems, and responding to enquiries from patients and clinical teams.

Qualifications

• Educated to Standard Grade with passes in English and Arithmetic.
• Good keyboard/typing skills with the ability to work on your own initiative.
• Good organisational & listening skills are essential.
• A level of English language competency and communication skills to perform the role safely and effectively is required.

Responsibilities

• Handle a high volume of telephone calls and appointment activity.
• Book, reschedule and cancel appointments and respond to enquiries.
• Update electronic systems and maintain accurate records across outpatient services.
• Provide clerical support across Health Records functions, including Outpatients and MIU.
• Rotate through Reception, Booking Office and Clinic Preparation as needed.

Skills

Typing

Organisational skills

Listening skills

English proficiency

Education

Standard Grade or equivalent

Job description

NHS Scotland in Dunfermline is seeking a driven Health Records Clerical Officer to join our busy Health Records team. The role involves day-to-day clerical support across Health Records functions, with emphasis on Outpatient services and patient access pathways.

You will handle a high volume of telephone calls, bookings, rescheduling and cancellations, updating electronic systems, and responding to enquiries from patients and clinical teams.