Outpatient Receptionist SGH

Northern Lincolnshire and Goole NHS Foundation Trust; Scunthorpe; On-site; GBP 18,000 - 22,000; Full time

Job summary

Scunthorpe General Hospital is seeking a Receptionist to join the Patient Services Team. The role is 37.5 hours per week, Monday to Friday, with shifts between 8am and 8pm.

The post mainly covers Oncology reception but may cover other outpatient reception areas across the site to support patient flow. You will provide a welcoming, professional and courteous service to patients and visitors, liaising with colleagues and maintaining confidentiality of information in line with the Data Protection

Responsibilities

• Provide a welcoming, professional and courteous service to patients and visitors at the hospital.
• Liaise effectively with colleagues and other departments to ensure smooth operation of reception areas.
• Ensure confidentiality of patient information in line with the Data Protection Act and Trust policies.

Job description

An exciting opportunity has arisen for a Receptionist working 37.5 hours per week to join the Patient Services Team at Scunthorpe General Hospital. The working days will be Monday to Friday, with working hours between 8am and 8pm (normal working hours 8.30am to 5pm). The main area of working will be Oncology Department, however you may be required to work across all outpatient reception areas within the hospital site for cover purposes. We are looking for someone to provide a welcoming, professional and courteous service to patients and visitors who visit the hospital. The customer facing role of the receptionist will be instrumental to the efficient running of the Reception areas across the Trust, therefore you will be smartly presented and have excellent customer relations and communication skills to work in this customer facing service. Post holders will be required to assist patients and visitors using a variety of communication methods. The post holder will be required to liaise effectively with colleagues and other departments within the hospital in a professional and pleasant manner and to ensure the confidentiality of information and patient details is adhered to at all times, in accordance with the Data Protection Act, Caldicott guidelines and other Trust Policies and procedures.

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.