Patient Services - Senior Clinical Secretary

Northern Lincolnshire and Goole NHS Foundation Trust; Grimsby; On-site; GBP 22,000 - 32,000; Full time

Job summary

Northern Lincolnshire and Goole NHS Foundation Trust is seeking an experienced outpatient clinic administrator to schedule and manage patient appointments, ensuring optimal use of capacity and supervising team members. The role involves cross-site coordination and accurate recording of clinic outcomes.

You will liaise with patient records and other departments to ensure notes and results are available for consultations and that cancellations are handled per SOP.

Qualifications

• Schedule new and follow up appointments with patients, optimizing capacity.

Responsibilities

• Lead on completion of clinic cancellation forms and process according to SOP.
• Coordinate appointments and procedures at other hospitals and organisations.
• Ensure clinic outcomes are recorded accurately.
• Liaise with patient records staff, ward clerks and other organisations to ensure medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team.

Job description

Schedule new and follow up appointments with patients with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, and supervising other staff to ensure this is done. Offering choice wherever is possible.

Ensure any diagnostic and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts and are available before clinic day.

Co-ordinate appointments and procedures at other hospitals and organisations, where required.

Ensure clinic outcomes are recorded accurately, including those for offsite clinics.

Lead on the completion of clinic cancellation forms and process according to SOP.

Reschedule outpatient clinics as requested, in line with waiting time targets.

Use the Trust's medical transcription system and ensure that urgent letters are processed in accordance with SOP.

Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team if/where necessary.

Recognise when patients are on cancer pathways and, liaise with Cancer Trackers to ensure patients are handed over appropriately., The main duties of the role are to manage clinics, clinical admin and support our Consultant colleagues, in line with RTT and the Access Policy.

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.