Clerical Officer/Receptionist

Transformation Unit; Sheffield; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Annual leave

Pension schemes

Salary sacrifice savings

Discount opportunities

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is seeking a Clerical Officer/Receptionist in the NHS AfC Band 2. This full-time, permanent admin role involves reception, contact centre duties and general clerical tasks within the occupational health service at Northern General Hospital in Sheffield.

The post requires NVQ2 or equivalent, GCSEs in English and Maths, and strong ICT skills. You will handle enquiries, maintain records, and provide a high standard of patient/customer care in a

Qualifications

• GCSE English and Maths (or equivalent)
• NVQ Level II in Admin / Customer Service / IT
• Experience in an office environment
• Experience in a public facing role
• Relevant NHS experience

Responsibilities

• Provide efficient clinical support service including reception/contact centre
• Admin duties for medical and nurse clinics and filing systems

Skills

Communication skills

Typing

Microsoft Office

Data protection

Confidentiality

Organisational skills

Time management

Customer service

Education

GCSE English & Maths

NVQ Level II in Administration/Customer Service/IT

Tools

Infoflex/59R Software

PAS/Infoflex/SystmOne

Job description

Main area Occupational Health Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (08:00-16:00 or 09:00-17:00 on a rota basis ( Part time applications will also be considered)) Job ref 190-1508-DIR-S-A

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Northern General Hospital Town Sheffield Salary £25,272 pa/pro rata for part time staff Salary period Yearly Closing 11/10/2026 23:59 Interview date 20/10/2026

Clerical Officer/Receptionist

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

This is an exciting opportunity for a committed and enthusiastic member of the administration team who is passionate about the delivery of a high quality service.

The successful candidate will have significant experience in administrative duties, good customer care skills, experience of dealing with enquiries either by telephone or face to face, have NVQ level 2 or equivalent level of experience in administration and office procedures as well as good typing/keyboard skills.

Main duties of the job

The post holder is responsible for ensuring the provision of an efficient clinical support service including Reception/Contact Centre service, undertaking the administrative duties associated with medical and nurse clinics and maintaining the medical records filing systems.

Working for our organisation

Sheffield Occupational Health Service is proud to be a business unit of Sheffield Teaching Hospitals (STH), one of the UK’s busiest and most successful NHS foundation trusts.

We provide a comprehensive service to Sheffield Teaching Hospitals NHS Foundation Trust, Sheffield Children’s NHS Foundation Trust, the primary care workforce in Sheffield and Rotherham, and to the health science students in both Universities in the city, a total patient population approximately 35,000.

Detailed job description and main responsibilities

Please note that in order to comply with the UK Government’s rules on Skilled Worker sponsorship, any applicants who do not meet the eligibility requirements or concessions on salary thresholds under the Skilled Worker visa will not be eligible to receive sponsorship from the Trust. Please keep this in mind when submitting your application. Further details on these concessions, and who qualifies for them, can be found here .

Person specification

Education and Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
• NVQ Level II in Business Administration / Customer Service / IT

Experience

• Experience of working within an office environment
• Experience of working in a public facing role.
• Relevant experience within the NHS

Further Training

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

• Understanding of Data protection issues and the ability to maintain confidentiality.
• Excellent communication skills, with ability to deal with staff at all levels.
• Good working knowledge of Microsoft Office Packages particularly Microsoft Excel
• Ability to deal with patients details in a caring and confidential manner
• Displays use of initiative with effective organisational skill
• Excellent time management skills with the ability to prioritise and meet deadlines
• On-going commitment to personal development

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position. All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.