Patient Services - Assistant Service Manager (Administraton)

Northern Lincolnshire and Goole NHS Foundation Trust; Grimsby; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Northern Lincolnshire and Goole NHS Foundation Trust is seeking an experienced Administrator to provide day‑to‑day operational administration management support within the Patient Services Care Group.

The role will line manage Team Leaders/Supervisors, support the effective delivery of clinical administration services and systems, and develop staff in line with Trust policies across wards and reception/admin teams.

Job description

The post holder will provide day‑to‑day operational administration management support to the management and administration teams within the Patient Services Care Group. Working within clearly defined Trust policies, the post holder will lead the team responsible for the effective delivery of clinical administration services and systems and will have delegated responsibility for the management of identified personnel. Working with colleagues across the Care Group to meet capacity demands, this will involve negotiating skills to reallocate work and staffing as and when required.

Key Working Relationships

• Assistant Service Managers across Northern Lincolnshire and Goole NHS Foundation Trust
• Hub Managers across Humber Health Partnership
• Team Leaders, Patient Services
• Clinical Administration Teams (including ward clerks, receptionists, administrators, etc)

You will support the effective implementation of current and new pathways that support patients being treated within waiting time targets or standards.

You will ensure the operational management of clinical administration support teams are effective for the Care Group, the organisation and the Patient.

You will build relationships within the team to support and motivate them, addressing barriers to change and transformation by actively listening and negotiating change to a wide team audience. Coaching skills will be required as team members adapt to new working practices. This will be on an ongoing basis to ensure the annual plans are met.

You will line manage and offer support to Team Leaders/Supervisors within the care group. Providing effective training, development and review of performance in line with Trust policies, recruitment and selection, resolution of disciplinary and grievance issues, and management of sickness absence.

You will ensure the implementation of relevant Trust and departmental policies and procedures and support the Team Leaders/Supervisors in their implementation.

Please see JD for all duties.

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.