Outpatient Receptionist

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

A prominent NHS Trust in Manchester is seeking a Receptionist to provide excellent customer service in the Outpatients area. The role involves greeting patients, managing appointments, and ensuring smooth operations at the reception desk. Ideal for those looking to start their career in a supportive healthcare environment.

Qualifications

• Entry-level position requiring effective communication skills.
• Ability to manage a busy reception area.
• Basic administrative skills may be beneficial.

Responsibilities

• Greet patients and visitors, managing their inquiries.
• Answer phone calls and coordinate appointment bookings.
• Maintain an orderly reception area and handle supplies.

Job description

Operating within clearly defined limits of the policies, procedures, protocols and guidelines of the department and with readily available supervision, as part of a team of Reception Team this post carries responsibility for the smooth running of the Outpatients areas reflecting high quality customer care in all daily activities.

Greet all staff, patients and visitors attending the reception area, ascertaining their requirements and respond accordingly.

Maintain designated reception area in an orderly manner at all times.

To support the telephone service within the Out Patient Department by receiving patient calls to arrange appointments.

Greet people attending the reception area, ascertaining their requirements and respond to those requirements accordingly.

Provide a telephone service answering and recording in the telephone logbook all incoming calls to the clinic area, relaying queries and messages as necessary and liaising with other departments where appropriate.

Checking in patients on arrival & booking a follow-up following completion of their Outpatient Appointment.

Arrange and respond to patient transport requests as directed.

Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff and or the security office.

Responsible for ensuring the supply of necessary items by approving appropriate supplies requisitions for the effective clerical running of the outpatient’s environment e.g. stationery, stock and non-stock items.

Any other duties.

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

For further details / informal visits contact: Name: Steven Jackson Job title: OPD Admin Manager Email address: [e-mail] Telephone number: 01617012688

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Manchester University NHS Foundation Trust by 2x

Get notified about new Receptionist jobs in Manchester, England, United Kingdom.

Manchester, England, United Kingdom 3 days ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 day ago

Salford, England, United Kingdom 5 days ago

Halifax, England, United Kingdom 1 day ago

Ashton-Under-Lyne, England, United Kingdom 2 days ago

Salford, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 4 weeks ago

Stockport, England, United Kingdom 1 week ago

Salford, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.