Outpatient Receptionist

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization in Manchester is seeking a Receptionist to join their Outpatient Department. This role involves greeting patients and visitors, handling calls, and maintaining an organized reception area while ensuring high standards of customer care. Candidates should possess good communication skills and customer care experience, being part of a supportive team environment.

Qualifications

• Good basic numeracy and literacy skills.
• Customer care experience essential.
• Good Communication Skills.

Responsibilities

• Greet all staff, patients, and visitors attending the reception area.
• Provide a telephone service and arrange appointments.
• Maintain the reception area and ensure confidentiality.

Skills

Good Communication Skills

Customer care experience

Ability to work within a team

Education

Good basic numeracy and literacy skills

Job description

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Operating within clearly defined limits of the policies, procedures, protocols and guidelines of the department and with readily available supervision, as part of a team of Reception Team this post carries responsibility for the smooth running of the Outpatients areas reflecting high quality customer care in all daily activities.

Main duties of the job

Greet all staff, patients and visitors attending the reception area, ascertaining their requirements and respond accordingly.

Maintain designated reception area in an orderly manner at all times.

To support the telephone service within the Out Patient Department by receiving patient calls to arrange appointments.

Greet people attending the reception area, ascertaining their requirements and respond to those requirements accordingly.

Provide a telephone service answering and recording in the telephone logbook all incoming calls to the clinic area, relaying queries and messages as necessary and liaising with other departments where appropriate.

Checking in patients on arrival & booking a follow-up following completion of their Outpatient Appointment.

Arrange and respond to patient transport requests as directed.

Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff and or the security office.

Responsible for ensuring the supply of necessary items by approving appropriate supplies requisitions for the effective clerical running of the outpatient’s environment e.g. stationery, stock and non-stock items.

Any other duties.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail] .

We’re looking forward to hearing from you!

Person specification

Education/Qualifications

• Good basic numeracy and literacy skills

Experience

• Good Communication Skills
• Able to work to deadlines
• Ability to work within a team
• Willingness to be trained
• Customer care experience

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.