Outpatient Clerk

NHS; Sheffield; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join the dedicated Outpatients team at Sheffield Children's NHS Foundation Trust as an Outpatient Clerk. This role involves managing patient appointments, providing exceptional service, and requires strong organizational skills and prior administrative experience. A unique opportunity to contribute to children's healthcare is offered.

Benefits

Excellent annual leave

Pension schemes

Health programmes

Exclusive discounts

Qualifications

• Educated to GCSE standard or equivalent.
• NVQ Level 2 - Administration preferred.
• Clerical/reception experience in a public-facing environment required.

Responsibilities

• Book and manage appointments according to Trust standards.
• Engage empathetically with patients and families.
• Perform administrative tasks, including managing filings and communications.

Skills

Organisational skills

Communication

Teamwork

Education

GCSE standard or equivalent

NVQ Level 2 - Administration

Job description

Go back Sheffield Children’s NHS Foundation Trust

Outpatient Clerk

The closing date is 08 July 2025

We are looking for someone to join our dedicated Outpatients team. You will book appointments, manage patient schedules, and provide exceptional service to our patients, families, and colleagues.

Educated to GCSE level or equivalent experience, you'll have great organisational skills and the ability to handle a busy workload. Experience working in an administrative or reception role is essential.

This is a fantastic opportunity to make a difference in our busy outpatient environment and we'd love to hear from you if you think you'll be a great fit for our team!

Main duties of the job

Reporting into the Outpatient Supervisor, your responsibilities will include:

Book and manage appointments according to Trust standards.

Engage with patients, visitors, and staff, demonstrating empathy and professionalism

Perform administrative tasks, including filing referrals, sorting post, and scanning documents.

Handle phone calls, emails, and book services such as interpreters and transport.

Greet visitors and provide necessary information at the reception desk.

Provide support for other roles during absence and suggest improvements for service delivery.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:

Brilliant Place to work

Leaders in Children's Health

We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.

As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.

As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.

Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, were building a workplace where everyone belongs.

#LI-Onsite

Person Specification

Qualifications

• Educated to GCSE standard or equivalent
• NVQ Level 2 - Administration or equivalent acquired experience

Experience

• Clerical and or reception work experience gained from working within a public facing environment
• Experience of working in a team environment.
• Significant clerical and or reception experience gained within the NHS - ideally a patient administration department within a hospital setting.
• Experience of in-patient, out-patient or waiting list management.

Knowledge and Skills

• Ability to manage a busy workload and prioritise tasks.
• Ability to demonstrate initiative and work collaboratively.
• Experience of using modules of the Patient Administrative System, in particular the outpatient module.
• Working knowledge of hospital administrative processes and practices

Personal Attributes

• Ability to communicate sensitively with children, young people, and their families
• Detail oriented.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children's NHS Foundation Trust

Sheffield Children's NHS Foundation Trust