Outpatients Receptionist Tameside and Glossop Integrated Care NHS Foundation Trust

ClarusVu Inc.; Ashton-under-Lyne; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dedicated team as an Outpatients Receptionist, where your skills in customer service and computer literacy will shine. This role involves providing essential reception and clerical support to a busy outpatient service, ensuring that patients and their families receive courteous and effective assistance. You'll be part of a dynamic environment, working flexible hours across a 7-day rota, while contributing to the health outcomes of a community of 250,000 people. If you're enthusiastic, reliable, and ready to make a difference in patient care, this is the perfect opportunity for you.

Benefits

Flexible working

27-33 days annual leave

NHS Pension Scheme

Free eye tests

Gym discount

Free bicycle loan scheme

Salary sacrifice car scheme

Qualifications

• Must have good communication and customer service skills.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide professional reception and clerical services for Outpatients.
• Manage and direct patients and relatives efficiently.
• Ensure accuracy in handling medical records.

Skills

Computer literacy

Customer service skills

Communication skills

Attention to detail

Ability to work in a team

Tools

Trust Patient Administrative Systems

Job description

Outpatients Receptionist - Band 2
37.5 hours - permanent

The Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 7am to 8pm Monday to Sunday, including Bank holidays. The successful candidate must be able to support the flexibility of the rota.

We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trust's Outpatients Service. Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems. Good customer service skills are also essential within this role.

Please note this role may require physical effort at times when preparing and managing patients' Medical Records.

The Reception team receives, administrates, and directs patients & relatives in accessing the appropriate area or service in a courteous, efficient, and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day.

The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.

An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

1. Safety
2. Care
3. Respect
4. Communication
5. Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

This advert closes on Wednesday 1 Jan 2025.