Clerical Officer - Outpatients (XN02)

NHS; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

The NHS is seeking a patient-focused administrator to support the Germ Cell service. This role involves recruiting patients, managing appointments, and maintaining a detailed database. The ideal candidate should possess strong organizational skills and prior experience in healthcare. Join a supportive team dedicated to delivering quality patient care.

Benefits

Flexible working

NHS Pension contributions

On-the-job training

Development opportunities

Qualifications

• Good standard of basic education required.
• Work experience in health or social care setting.
• Intermediate use of Microsoft Desktop Packages.

Responsibilities

• Recruit patients and manage their follow-up schedules.
• Accurately record patient information in the database.
• Coordinate patient appointments and handle correspondence.

Skills

Proficiency in Microsoft packages

Effective time management

Communication

Education

GCSE in English and Maths or equivalent

European Computer Driving Licence

Job description

30 hours per week. Hours of work are flexible, but Monday and Friday are fixed to provide cover.

Are you enthusiastic, positive, a team player, adaptable, and patient-focused administrator with good knowledge of all Microsoft packages? If so, we would like to hear from you!

We are seeking an experienced, confident, and self-motivated person who works to a high professional standard and is used to working on their own initiative. The ability to work accurately to deadlines and demonstrate effective time management is essential.

This role will support the Germ Cell service by recruiting patients to a shared community follow-up.

This role is very patient-focused, and you will be expected to meet patients in the clinic, recruit them to the remote service, contact external teams, chase patient reports, accurately manage a database, and highlight any results to the medical team. You will coordinate patient appointments alongside their follow-up schedule to ensure all tests are completed.

If you feel this could be the role for you, please contact us for further information.

Interview date will be Thursday, 3rd July.

Expected Shortlisting Date: 26/06/2025

Planned Interview Date: 03/07/2025

Main duties of the job

Are you a competent administrator ready for a new challenge? Do you want to work in a role that can make a real difference to patients?

This role involves supporting the Germ Cell service. Recruiting patients means they do not need to attend the clinic regularly and can complete tests closer to home. You will collate results and send correspondence. You will meet patients in the clinic to outline the process and gather further information. Proficiency on the telephone is required, as you will need to contact other departments regularly. Using different systems, you will collate patient results and record them accurately in the database for clinicians to review and monitor.

All patients are on their own follow-up schedule, which will need to be uploaded to the database and then used to allocate appropriate appointments, ensuring certain tests and scans are requested, and handling general enquiries from patients.

About us

Joining a well-established team within Oncology CSU, covering Leeds and the surrounding area, including paediatrics. Flexible working, full induction, and development opportunities. On-the-job training, NHS Pension contributions, and a supportive environment.

Leeds Teaching Hospitals is committed to redeploying 'at risk' members of our existing workforce to new roles. All our job adverts are subject to this policy, and we reserve the right to close, delay, or remove adverts during this process. If you experience a delay in the shortlisting stage, please bear with us and contact the specified person if you have questions.

Job responsibilities

Job Purpose/Summary: To recruit and track patients on Shared Community follow-up within the Germ Cell clinic. Contact service users and external sites to obtain results and record them on a central database. Issue usernames and passwords to patients for accessing the Prompt questionnaire. Act as the point of contact for managing daily activities, ensuring data accuracy, and escalating negative results to senior staff. Attend clinics to recruit patients, follow up appointments, and maintain the database. Ensure all documentation is sent out as per schedules and data is collated promptly.

Organisational Chart: Business Manager, Shared Community Data Clerk (this post).

Principal duties & areas of responsibility

Coordinate daily work to adhere to processes, operate effectively, and meet deadlines. Specific tasks include:

• Collating schedules, creating monthly databases, updating demographics.
• Recruiting patients and arranging appointments promptly.
• Recording information on trust systems accurately and promptly.
• Dealing with patient correspondence, including test results.
• Retrieving patient information from systems to book appointments with clinicians in priority order.
• Following operational policies and procedures.
• Managing patients on the Shared Community Follow-up as directed by the clinical team.

The Leeds Way Values

Our values—Accountable, Empowered—guide our actions. Additional core values specific to this role include striving for quality data, maintaining confidentiality, and upholding honesty and integrity.

Person Specification

Qualifications

• A good standard of basic education.
• GCSE in English and Maths or equivalent.
• European Computer Driving Licence.
• Work experience in a health or social care setting.

Additional Requirements

• Ability to fulfill Occupational Health requirements, with reasonable adjustments if necessary.

Experience

• Intermediate use of Microsoft Desktop Packages.
• Previous clerical/administrative experience.
• Use of computerised record databases.
• Experience in a Patient Administration environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act and requires a DBS check for any criminal convictions.