Outpatient Clinic Receptionist

Sherwood Forest Hospitals NHS Foundation Trust; Sutton-in-Ashfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading NHS Foundation Trust as an Outpatient Receptionist and play a vital role in providing exceptional patient care. Your responsibilities will include directing patients, managing appointments, and ensuring top-notch service while working in a dynamic healthcare environment. Flexibility in hours and commitment to training will be essential.

Qualifications

• Proficient in computer skills and familiar with various systems.
• Previous experience in customer care, ideally in a reception or office context.
• Strong flexibility and availability for varied shifts.

Responsibilities

• Directing patients to appropriate clinics.
• Managing patient appointments and outcomes.
• Participating in mandatory training.
• Covering any Outpatient area as needed.

Skills

Customer care skills

Computer skills

Flexibility

Attention to detail

Job description

Come and Join our Team of Outpatient Receptionists

We are seeking a motivated and enthusiastic individual with a keen eye for detail, dedicated to placing patient and customer care at the forefront of our service.

Requirements

• Proficiency in computer skills and the ability to navigate our various computer systems competently.
• Solid customer care skills and prior experience, preferably in an office or reception setting.
• Flexibility in your approach to work, including a willingness to cover reception in any Outpatient area. You may also be asked to provide reception coverage at our Ashfield Community Hospital site.
• Availability to work any day of the week between 8:00 am and 8:00 pm to accommodate the needs of our clinics (rotas will be provided in advance).
• Directing patients to the correct clinic if they are in the wrong area.
• Managing outgoing patient appointments once they have been seen by their consultant.
• Ensuring prompt handling of all missing outcomes in accordance with the trust's policy.
• Regularly participating in mandatory training.
  
  

Weekend work will be part of this role on a rota basis, to meet the needs of the service, this will be discussed in detail at interview.

If you're ready to embark on an exciting journey, apply today to become our Outpatient Clinic Receptionist! Your attention to detail and commitment to patient care will play a vital role in our mission to provide outstanding healthcare services.

To understand the role in more detail, please refer to the attached job description and person specification.

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

For further details / informal visits contact: Name: Amie Dallman Job title: Outpatient Reception Coordinator Email address: [e-mail] Telephone number: 01623622515

Please contact Amie Dallman ([e-mail]) or Jill Russo ([e-mail]) or call 01623622515 ext 2371 for further information.