Band 3 Team Secretary

Coventry and Warwickshire Partnership Trust; Radford Semele; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Generous annual leave

Learning and development opportunities

Salary sacrifice schemes

Retail discounts and NHS benefits

Wellbeing support

Staff networks and support groups

Job summary

The Aspen Centre, a standalone Eating Disorders unit, seeks an organised and friendly secretary to provide essential admin support to our clinical team.

Based at CWPT, you will manage letters, emails, appointments, and use Systm One, maintaining confidentiality and handling sensitive information with empathy. You will support our Medical Secretaries and provide cross-cover for community outpatient reception as needed.

Qualifications

• Experienced secretary with organisational skills.
• Excellent written and verbal communication.
• Ability to multitask in a fast-paced environment.
• Maintain confidentiality and demonstrate empathy.

Responsibilities

• Provide administrative and secretarial support to clinical and medical teams.
• Produce accurate letters and reports; handle email communications.
• Arrange/re-schedule patient clinic appointments.
• Input data into SystmOne; scan, print and upload correspondence.
• Answer complex telephone queries with professionalism.
• Support Medical Secretaries with cover; cross-cover for outpatient reception.

Skills

Secretarial skills

Communication

Multitasking

Confidentiality

Empathy

Tools

SystmOne

Job description

Working alongside your admin colleagues, you will provide comprehensive administrative and secretarial services to our clinical and medical teams. You will be required to produce accurate letters and reports, correspond effectively via e-mail communications and arrange/re-schedule patient clinic appointments. Using our electronic patient record system (SystmOne) you will need to produce accurate data inputting as well as scan, print and upload various correspondence. Being able to demonstrate empathy and maintain confidentiality is also essential, as you will be required to answer complex telephone queries, where you will need to respond professionally to enquiries both internally and externally and possess the ability to exercise judgement and problem solve quickly. You will be supporting our Medical Secretaries with providing cover in their absence, as well as working flexibly with your admin colleagues, to provide cross cover for our community outpatient's reception, where necessary.

We're seeking an experienced secretary, who is organised, friendly, approachable, and self-motivated, to join our small admin team in providing secretarial services to our clinical team within our Eating Disorders service. You will be based at the Aspen Centre, a standalone Eating Disorders unit providing in-patient and out-patient care. Possessing excellent communication skills both written and verbal is essential, alongside proven secretarial skills and the ability to multitask within a fast-paced environment. You will need to be a team player and demonstrate sensitivity and confidentiality, due to the nature of our service, with the ability to work autonomously and have a strong work ethic with the flexibility to prioritise a varied workload.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.