Outpatient Radiology Receptionist — Flexible Hours

Newcastle Hospitals; Newcastle upon Tyne; Remote; GBP 22,000 - 26,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Outpatient Reception Clerk for the Radiology Department. The role involves greeting and checking in patients, handling enquiries, booking appointments, and supporting a busy administrative team across multiple sites, with main bases at Freeman Hospital and Benfield.

We require good communication, customer care, and IT skills; training will be provided.

Qualifications

• NVQ Level 2 in appropriate subject or equivalent qualification / experience.
• Understanding of confidentiality issues.
• Previous reception/clerical experience.
• Previous customer care experience.
• Previous NHS experience.
• Awareness of Health and Safety within your environment.

Responsibilities

• To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all service users.
• Takes responsibility for the timely completion of all outpatient admin services.
• Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
• Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
• Make and receive telephone calls to respond to public enquiries
• Ensure that all areas are kept clean and tidy at all times.

Skills

Customer service

Communication skills

Teamwork

IT literacy

Organisational skills

Education

NVQ Level 2 in appropriate subject or equivalent qualification / experience

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Outpatient Reception Clerk for the Radiology Department. The role involves greeting and checking in patients, handling enquiries, booking appointments, and supporting a busy administrative team across multiple sites, with main bases at Freeman Hospital and Benfield.

We require good communication, customer care, and IT skills; training will be provided.