Outpatient Reception Clerk

Newcastle Hospitals; Newcastle upon Tyne; Remote; GBP 22,000 - 26,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Outpatient Reception Clerk for the Radiology Department. The role involves greeting and checking in patients, handling enquiries, booking appointments, and supporting a busy administrative team across multiple sites, with main bases at Freeman Hospital and Benfield.

We require good communication, customer care, and IT skills; training will be provided.

Qualifications

• NVQ Level 2 in appropriate subject or equivalent qualification / experience.
• Understanding of confidentiality issues.
• Previous reception/clerical experience.
• Previous customer care experience.
• Previous NHS experience.
• Awareness of Health and Safety within your environment.

Responsibilities

• To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all service users.
• Takes responsibility for the timely completion of all outpatient admin services.
• Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
• Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
• Make and receive telephone calls to respond to public enquiries
• Ensure that all areas are kept clean and tidy at all times.

Skills

Customer service

Communication skills

Teamwork

IT literacy

Organisational skills

Education

NVQ Level 2 in appropriate subject or equivalent qualification / experience

Job description

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

Outpatient Reception Clerk

The closing date is 03 November 2026

An exciting opportunity has arisen for an Outpatient Reception Clerk to work in the Radiology Department at the Newcastle upon Tyne Hospitals Trust, which deals with over 280,000 patient appointments per year.

We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Outpatient Department. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times.

Departments are located in multiple sites across the Trust and staff are required to work across all locations. However your main bases will be Freeman Hospital and Benfield.

• Interview Date Friday 13 November 2026
• Staff work on a rota basis covering Monday to Sunday 8am-8pm with options for compressed hours with fewer working days for those who may prefer, please outline preferences in supporting information.

Main duties of the job

As an Outpatient Reception Clerk within Radiology, you will play a key role in supporting the delivery of a high-quality patient service across multiple hospital sites. Working as part of a busy administrative team, you will greet and check in patients, respond to patient and staff enquiries, book appointments, register radiology requests on the Radiology Information System, and provide a range of general administrative support to ensure the smooth running of the service.

You will be expected to use your own initiative, manage competing priorities, and seek advice when required. Excellent communication and customer service skills are essential, as you will regularly interact with patients, relatives and healthcare professionals, ensuring enquiries are handled promptly, professionally and with compassion. The role involves frequent use of IT systems and requires good keyboard and organisational skills. Previous reception or administrative experience is desirable, although full training will be provided for the right candidate.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all service users.
• Takes responsibility for the timely completion of all outpatient admin services.
• Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
• Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
• Make and receive telephone calls to respond to public enquiries
• Ensure that all areas are kept clean and tidy at all times.

Person Specification

Qualifications & Education

• NVQ Level 2 in appropriate subject or equivalent qualification / experience

Knowledge & Experience

• Understanding of confidentiality issues
• Previous reception/clerical experience
• Previous customer care experience
• Previous NHS experience
• Awareness of Health and Safety within your environment

Skills & Abilities

• Good literacy and numeracy skills which will be assessed as part of the recruitment process
• Ability to communicate with members of the public, all staff and health care providers
• Good organisational Skills
• Ability to work effectively as part of the multi-disciplinary team
• IT skills in windows-based applications which will be assessed as part of the recruitment process

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust