Outpatient Pathway Lead – Urology & General Surgery

Frimley Health NHS Foundation Trust; Ascot; On-site; GBP 27,000 - 35,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking a highly organised Patient Pathway Coordinator in the Outpatients Department to support General Surgery and Urology. You will lead the speciality admin team, ensure booking procedures are followed, maximise clinic capacity, and help achieve NHS waiting time targets while maintaining a patient-centred service.

This role is based at Heatherwood Hospital and involves close collaboration with clinical teams and other departments to maintain efficient

Responsibilities

• Manage the speciality team, including supervising and direct line managing the outpatient appointment booking team.
• Ensuring agreed booking procedures, and administration resources deliver optimum utilisation of capacity, within national targets and timescales, and ensuring the service is customer care focused at all times.
• To manage the performance of agreed booking procedures required to meet and maintain the national targets following standard operating procedures (SDP's) that allow for efficient booking and utilisation of existing capacity by speciality.
• To manage the performance of processes which will ensure early identification of capacity issues for escalation and discussion with service managers and clinicians.
• To agree action plans in line with service managers to constantly maintain the delivery of the Trust's performance targets.
• To review procedures within the Directorates, which affect patient access, identify and implement changes in order to improve efficiency and effectiveness for patients.
• To work closely with members of the clinical and non-clinical teams across the Trust in developing and refining policies and procedures to ensure seamless management of patients across all departments.
• To ensure that the team maintains a professional and positive approach at all times.

Job description

Frimley Health NHS Foundation Trust is seeking a highly organised Patient Pathway Coordinator in the Outpatients Department to support General Surgery and Urology. You will lead the speciality admin team, ensure booking procedures are followed, maximise clinic capacity, and help achieve NHS waiting time targets while maintaining a patient-centred service.

This role is based at Heatherwood Hospital and involves close collaboration with clinical teams and other departments to maintain efficient