Outpatient Experience Specialist

Great Western Hospitals NHS Foundation Trust; Swindon; On-site; GBP 26,000 - 27,000; Full time

Job summary

Great Western Hospitals NHS Foundation Trust is seeking a Patient Experience Clerk for the Outpatients department in Swindon. The role involves developing and maintaining a friendly, professional clinic administration service for patients and staff, ensuring clinics run efficiently and with appropriate staffing levels.

You will work closely with the Outpatient Management team to improve service delivery, manage staffing and resources, and uphold best practices in patient engagement while

Qualifications

• Experience in a customer-focused administrative role.
• Understanding of outpatient services and performance indicators.
• Willingness to undertake NHS IT system training.
• Commitment to equality and patient experience.

Responsibilities

• Deliver day-to-day outpatient administration to meet RTT targets.
• Ensure high-quality patient experience with excellent service.
• Collaborate with management to optimise clinic processes.
• Directly support staff and clinics with efficient resource use.

Skills

Administrative experience

Outpatients experience

Customer service

IT literacy

Education

NVQ Level 3

GCSE Maths & English

Tools

Patient administration system

Medway system

Job description

Great Western Hospitals NHS Foundation Trust is seeking a Patient Experience Clerk for the Outpatients department in Swindon. The role involves developing and maintaining a friendly, professional clinic administration service for patients and staff, ensuring clinics run efficiently and with appropriate staffing levels.

You will work closely with the Outpatient Management team to improve service delivery, manage staffing and resources, and uphold best practices in patient engagement while