Patient Care Coordinator

Cardiff and Vale University Health Board; Swindon; On-site; GBP 18,000 - 23,000; Full time

Job summary

Ridgeway View Family Practice in Swindon is seeking an Administrator and Receptionist (Patient Care Coordinator) to join our busy GP practice. You will open and prepare reception for surgeries, arrange clinical appointments, process patient requests via Systm Connect (online form), and help with registrations and referrals.

The ideal candidate will be a team player with strong IT and communication skills, able to work under pressure, and keen to learn and develop in the NHS environment.

Qualifications

• Experience in a primary care or GP practice.
• Proficient with System One and office software.
• Strong IT and communication skills.

Responsibilities

• Open and prepare reception for surgeries.
• Arrange clinical appointments for patients.
• Process patient requests: admin or general care via Systm Connect, phone or desk.
• Filing, pulling medical records and registering patients.
• Liaise with hospital departments and other care providers.
• Attend Patient Services Team meetings and support process improvements.

Skills

IT proficiency

Communication skills

Teamwork

Tools

System One

Job description

We are looking to recruit friendly and enthusiastic Administrator and Receptionist (Patient Care Coordinator) to join our busy GP Practice based in Swindon., Open and prepare reception for surgeries Arrange clinical appointments for patients Process patient requests for medical support, admin or general care appointments via Systm Connect (online form), phone or reception front desk. Receive and direct patients arriving for appointments Filing and pulling medical records Operate surgery computer and telephone system Process patient registrations Action patient referrals Liaise with hospital departments and other care providers regarding patients Document coding Actioning practice emails Safeguarding adminstration Medical reports and private letter request processing Attend Patient Services Team meetings as appropriate and assist with the development and improvement of reception and administrative processes

The ideal candidate would be a team player who has strong IT and communication skills. The post holder will need to be able to work well under pressure and cope with conflicting demands. A high level of accuracy and attention to detail is essential. This is an ideal job for someone looking to start and develop their career in the NHS or someone with experience who thrives in the busy GP environment. The candidate must be willing to learn and have the ability to manage multiple priorities.

• Experience of working in primary care or a GP practice
• System One Experience

Interpersonal skills,

• - Friendly nature with excellent people skills
• - Ability to work as part of a team
• - Positive outlook and a calm demeanor when things get busy
• - Quick learner who can follow instruction and is comfortable with using computer systems (training will be provided)

Ridgeway View Family Practice is a ~15,000 patient, busy General Practice surgery based across two sites in Wroughton and Chiseldon.

We are part of Brunel Healthcare Group (Brunel PCN 1) working together with other practices across Swindon to achieve best practice outcomes and economy of scale working. Examples of this are the former STEAM vaccination centre and our current joint Saturday Extended Access clinic. We have a strong team of nurses, ACPs, Paramedic, Clinical Pharmacists, Social Prescriber and Patient Care Coordinators. We are fully embracing digital technologies and we buy in to services which cover our Extended Access requirement and offer our patients more accessibility. There is no working outside of core hours expected. Brunel PCN 1 is one of the first "Approved Learning Organisations" in the area and as such as embrace learning and development within our practice and we enjoy hosting GP Registrars as well as Medical and Nursing students. We prioritise work / life balance and work hard to maintain a calm, happy and supportive workplace.