Outpatient Clinic Coordinator – Patient Experience

Cardiff and Vale University Health Board; Wales; On-site; GBP 25,000 - 27,000; Full time

Job summary

A large integrated health board in Wales seeks a Clinic Coordinator to provide high-standard reception and clerical services for outpatient clinics. The ideal candidate will have experience in patient-focused environments and be able to manage patient inquiries and appointments efficiently. Strong teamwork and prioritization skills are essential, along with proficiency in Microsoft Office. The salary ranges from £25,313 to £26,999 pro rata per annum, with a closing date for applications on 04 January 2026.

Qualifications

• Experience of working within a patient focussed environment.
• Experience of working with Health Records.
• Experience of working within a team.

Responsibilities

• Prepare outpatient clinics and folders.
• Arrange follow up/recall appointments.
• Attend clinical meetings with medical and nursing staff.
• Deal with telephone enquiries.
• Manage outpatient procedures as per local procedures manual.
• Handle patient complaints with tact and empathy.
• Enter non-clinic attendances on PMS.

Skills

Ability to prioritise workload of self and others

Works well in a team

Knowledge of Microsoft office

Education

Good standard of Education

Job description

A large integrated health board in Wales seeks a Clinic Coordinator to provide high-standard reception and clerical services for outpatient clinics. The ideal candidate will have experience in patient-focused environments and be able to manage patient inquiries and appointments efficiently. Strong teamwork and prioritization skills are essential, along with proficiency in Microsoft Office. The salary ranges from £25,313 to £26,999 pro rata per annum, with a closing date for applications on 04 January 2026.