Outpatient Booking Officer

Oxford University Hospitals NHS Foundation Trust; Cherwell District; Presencial; GBP 22.000 - 29.000; Jornada completa

Descripción de la vacante

Oxford University Hospitals NHS Foundation Trust is recruiting an Outpatient Booking Officer to coordinate outpatient services, manage patient tracking lists, and book and validate appointments on EPR. The role supports clinicians, optimises clinic capacity, and maintains accurate patient records for a high-quality patient experience.

You will triangulate referrals, monitor RTT and cancer pathways, handle cancellations and attend weekly PTL meetings to contribute to Delivering Compassionate

Formación

• Experience in outpatient administration or booking is preferred.
• Ability to manage patient records accurately.
• Knowledge of EPR and referral pathways is advantageous.

Responsabilidades

• Ensure accurate and comprehensive patient records and clinical details added to EPR in a timely manner.
• Book and validate appointments on EPR and triage referrals within 48 hours.
• Manage patient tracking lists (PTL) and attend weekly PTL meetings.
• Monitor RTT and cancer pathways to prevent delays or breaches.
• Coordinate cancellations and re-book clinics to maximise elective capacity.
• Support clinicians and optimise clinic capacity while maintaining high patient experience.

Conocimientos

Appointment booking

EPR systems

Data quality

Patient communication

Descripción del empleo

We are recruiting aOutpatient Booking Officer to join our team in ensuring the smooth coordination of outpatient services. You will manage patient tracking lists, book and validate appointments on EPR, and proactively monitor elective, RTT, and cancer pathways to prevent delays or breaches. This role is key to supporting clinicians, optimising clinic capacity, maintaining accurate patient records, and delivering a high-quality patient experience.,

• Ensure accurate and comprehensive patient records and clinical details including outpatient referrals are added onto EPR in a timely manner, according to agreed standards, (the Trusts' Elective Access Policy and Data Quality).
• Book appointments on EPR as per Trust procedures in line with the Trusts Elective Access Policy and ensure all referrals are clinically triaged within 48 hours.
• Ensure that patients on ERS (Electronic Referral System) are given appointment dates in accordance with clinical priority and length of wait, and that patients on the ASI list are managed accordingly.
• Ensure that the appropriate action is taken following both patient and hospital cancellations, such that the utilisation of elective capacity is maximised.
• Ensure that the patients' 18 week RTT pathway is correct on EPR before undertaking any changes.
• Be responsible for managing designated patient tracking lists (PTL) and attend weekly PTL meetings with the management teams.
• To ensure all clinician annual leave and changes in outpatient sessions are accurately recorded
• Take a lead to resolve clinic cancellation issues by communicating with colleagues and arranging cover or alternative clinics where required.
• The post holder is expected to develop an understanding of the Trust Elective Access Policy and related procedures, and to make a positive contribution to the ongoing development of elective administration processes. Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.