Outpatient Booking Co-ordinator B4

Royal Surrey NHS Foundation Trust; Guildford; Sur place; GBP 30 000 - 33 000; Plein temps

Résumé du poste

Royal Surrey NHS Foundation Trust in Guildford is seeking an AfC Band 4 Booking Coordinator to manage the day-to-day operation of the outpatient appointments centre. You will book, reschedule and coordinate clinics for multiple specialties, while delivering high-quality patient service and ensuring confidentiality and data protection compliance.

The role requires strong communication, ability to multitask and work within targets.

Qualifications

• Clear, concise verbal and written communication skills.
• Ability to manage and prioritise workload in a busy office environment.
• Experience of dealing with the general public in a reception/administration role.

Responsabilités

• Book new and follow-up appointments and clinics according to capacity and guidelines.
• Provide excellent customer service to patients and liaise with staff and external stakeholders.
• Maintain patient confidentiality and comply with data protection requirements.

Connaissances

Communication

Customer service

Attention to detail

Multitasking

Formation

GCSE Maths and English

NVQ Level 4 in Business Administration

Outils

MS Office

Cerner / PAS system

Description du poste

Employer Royal Surrey NHS Foundation Trust Employer type NHS Site The Roayal Surrey NHS Foundation Trust Town Guildford Salary £29,812 - £32,715 (per annum) including High Cost Area Supplement Salary period Yearly Closing 29/10/2026 23:59

AfC Band 4

Job overview

As the Booking Coordinator, your responsibilities will include booking of new/follow up appointments and clinics for various specialties within local and national booking guidelines. You will be responsible for delivering an excellent customer service to patients whilst showing empathy and understanding to their situation. On a daily basis, you will be using your great communication skills by liaising with outpatient reception teams, secretaries and other internal stakeholders in the hospital.

You will be able to work in a calm, logical and methodical way and be able to multi-task on a variety of different urgent queries. You will be familiar with the data protection act and responsible for maintaining patient confidentiality. The department works in line with a number of the government targets around patient waiting time and would suit someone who is familiar with challenging but rewarding targets.

Main duties of the job

To perform role of an Outpatient Booking Coordinator, ensuring the smooth day-to-day operation of the appointments centre; making and rescheduling appointments for patients according to available clinic capacity, dealing efficiently with all enquiries from staff, referring practitioners, patients and other health service organisations. Ensuring full utilisation of all available outpatient clinic slots and liaising with key internal stakeholders to raise concerns when patients cannot be booked an appointment within a timely manner. The post holder should have the ability to manage and prioritise their workload whilst being able to work under pressure, and have the ability to communicate with staff at all levels.

Working for our organisation

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.

We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients’ homes across Guildford and Waverley.

We work in partnership with Ashford & St Peter’s Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.

The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.

To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo

Detailed job description and main responsibilities

Please refer to the full Job Description

The successful candidate will have clear, concise verbal and written communication skills honed from previous experience to enable accurate records and confidence in dealing with multi-disciplinary teams, patients and carers via telephone and using the database. Please review the person specification, which is attached to make sure you match to this role. You will be working within a larger team of booking coordinators, and feel comfortable working towards a rewarding goal that will help patients, the hospital and reduce pressure on the NHS.

The hours for the position are Monday to Friday between 08:30 and 16:30.

Qualifications

• GCSE passes in Maths and English (or equivalent).
• NVQ Level 4 in business administration or equivalent level of knowledge and experience.

Knowledge and Experience

• Previous administration experience.
• Previous experience of dealing effectively with the general public.
• Knowledge and experience of working with MS Office software
• Experience of working in a busy office environment.
• Experience of working within an appointments booking service
• Knowledge and experience of Cerner /PAS system.
• Knowledge of hospital clinic procedures

Employer certification / accreditation badges

Name Michelle Laporte Job title Outpatient Assistant Service Manager Email address [e-mail] Telephone number 01483 571122 Additional information

Michelle Laporte can be contacted on Ext 3551