Outpatient Administration Coordinator

Transformation Unit; Poole; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

The University Hospitals Dorset NHS Foundation Trust is seeking an Outpatient Administrator to deliver compassionate, patient-centred appointment booking across multiple sites. You will liaise with consultants, medical secretaries and primary care teams to ensure smooth pathways.

Based at Poole Hospital, Royal Bournemouth or Canford House, you will be required to work across UHD sites with a focus on accuracy, confidentiality and excellent communication.

Qualifications

• GCSE English and Maths at grade C or above (or equivalent).
• NVQ Level 3 in Customer Service and Administration.
• Experience with UHD outpatient IT appointment system, eCAMIS / EPR knowledge.

Responsibilities

• Provide appointment booking service and liaise with Consultants and medical staff.
• Book patient appointments from referrals and be the first point of contact.
• Provide a welcoming receptionist service, check patient details and book follow-up appointments.
• Work flexibly across all UHD sites as needed.

Skills

Excellent communications

Attention to detail

Multi-tasking

Teamwork

Keyboard skills

Microsoft Office

Confidentiality

Education

GCSE English & Maths

NVQ Level 3 in Customer Service & Administration

eCAMIS / EPR knowledge

Tools

eCAMIS

EPR system

Job description

The University Hospitals Dorset NHS Foundation Trust is seeking an Outpatient Administrator to deliver compassionate, patient-centred appointment booking across multiple sites. You will liaise with consultants, medical secretaries and primary care teams to ensure smooth pathways.

Based at Poole Hospital, Royal Bournemouth or Canford House, you will be required to work across UHD sites with a focus on accuracy, confidentiality and excellent communication.