Booking Officer

Somerset NHS Foundation Trust; Yeovil; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development

Blue Light Card

Job summary

Somerset NHS Foundation Trust is seeking a Booking Officer to provide efficient administrative and booking duties for Yeovil District Hospital and Musgrove Park Hospital. The role includes reception support for Outpatients, handling calls, and coordinating patient information using multiple hospital systems.

The post requires flexible, responsive admin skills with experience in referrals, outpatient appointments, and escalation where needed.

Qualifications

• 5 GCSEs or equivalent qualifications including English Language Grade A - C.
• NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.
• Proven experience of providing customer focussed service.
• Proficient IT skills including keyboard skills and experience of Microsoft packages.

Responsibilities

• Provide efficient administrative and booking services for Yeovil District Hospital, Musgrove Park Hospital and wider staff.
• Provide reception support to Outpatients as required.
• Receive and action telephone messages and coordinate with team members.
• Gather and coordinate patient information to enable timely access.
• Process referrals and arrange outpatient appointments.
• Participate in team and Trust meetings as requested.

Skills

Customer service

Administrative experience

IT skills

Microsoft Office

Education

GCSE English (A-C)

NVQ level 3 in Business Administration or Customer Service

Job description

The role of the Booking Officer will be required to provide efficient and effective administrative and booking duties for Yeovil District Hospital and Musgrove Park Hospital and wider staff, based at Wynford House Yeovil.

The team member will also provide reception support to Outpatients at Yeovil District Hospital as required and requested by the manager to support service requirements. The post requires flexibility and the ability to provide a wide range of administrative skills using multiple hospital systems.

Deal with day to day correspondence, provide a booking service to patients and other parties in a friendly and professional manner.

Receive telephone calls, accepting messages on behalf of team members and taking appropriate action where necessary.

Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.

Process referrals and arrange appropriate outpatient appointments.

Participate in team and Trust meetings as requested.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

The shift pattern is Monday - Friday inclusive 8.30am - 5pm (1 hour break)

Person specification

Qualifications

5 GCSEs or equivalent qualifications including English Language Grade A - C. NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.

Experience

Proven experience of providing customer focussed service. Proven experience in an administrative role. Proficient IT skills including keyboard skills and experience of Microsoft packages. Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalation where appropriate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Band

Band 3

Contract

Permanent

Working pattern

Full-Time