Outpatient Appointments Coordinator (Audiology & ENT)

Frimley Health NHS Foundation Trust; Ascot; On-site; GBP 21,000 - 26,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an organised administrative professional to support Audiology and ENT outpatient services. You will manage outpatient bookings across multiple sites, ensure smooth patient contact from first point of contact, and help implement efficient appointment systems to meet service targets.

Ideal candidates will have strong communication, attention to detail, and a collaborative approach to improving patient pathways within a fast-paced, patient-centered

Qualifications

• Proven ability to communicate clearly in person and written form.
• Accuracy and attention to detail in handling tasks and data.
• Experience delivering excellent customer service and managing phone contacts.
• Good time management to handle multiple tasks and priorities.

Responsibilities

• Book and coordinate outpatient appointments across multiple sites.
• Ensure patients are treated with dignity and empathy.
• Support NHS targets and timely administrative duties.
• Assist with introducing and using new IT and patient administration systems.
• Be multi-skilled and support Audiology and ENT departments as needed.

Skills

Strong communication

Attention to detail

Customer service

Time management

Education

GCSE English & Maths

ECDL

NVQ Level 3 Administration

Job description

Frimley Health NHS Foundation Trust is seeking an organised administrative professional to support Audiology and ENT outpatient services. You will manage outpatient bookings across multiple sites, ensure smooth patient contact from first point of contact, and help implement efficient appointment systems to meet service targets.

Ideal candidates will have strong communication, attention to detail, and a collaborative approach to improving patient pathways within a fast-paced, patient-centered