Outpatient Bookings Coordinator — Flexible NHS Role

The Methodist Church in Britain; United Kingdom; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

High cost area allowance

Job summary

Frimley Health NHS Foundation Trust is seeking an administrative post to support Audiology and ENT outpatient services. Based mainly at Greenwood Offices, Heatherwood Hospital, with one day weekly in the audiology department at Frimley Park Hospital, the role focuses on booking and coordinating appointments and handling calls promptly.

You will work in a busy hospital environment, demonstrating excellent customer service, attention to detail, and contributing to modernisation projects by

Qualifications

• GCSE English and Maths pass or equivalent.
• ECDL or equivalent practical knowledge.
• NVQ Level 3 Administration or equivalent practical knowledge.

Responsibilities

• Handle all calls professionally and promptly within departmental and Trust targets.
• Book and coordinate outpatient appointments across multiple sites.
• Treat patients and visitors with dignity, respect and empathy.
• Deal with patients politely, meeting their requests where possible.
• Support the Trust in delivering NHS targets.
• Respond promptly to administrative tasks within the team.
• Support the implementation of new IT and patient administration systems.
• Implement and maintain efficient appointment systems.
• Contribute to modernisation projects that improve patient pathways.
• Be multi-skilled and assist across the department as required.
• Work mainly at Greenwood Offices, Heatherwood Hospital, with one day a week at Frimley Park Hospital audiology.

Skills

Verbal communication

Written communication

Attention to detail

Customer service

Time management

Call handling

Education

GCSE English & Maths

ECDL or equivalent

NVQ Level 3 Administration

Job description

Frimley Health NHS Foundation Trust is seeking an administrative post to support Audiology and ENT outpatient services. Based mainly at Greenwood Offices, Heatherwood Hospital, with one day weekly in the audiology department at Frimley Park Hospital, the role focuses on booking and coordinating appointments and handling calls promptly.

You will work in a busy hospital environment, demonstrating excellent customer service, attention to detail, and contributing to modernisation projects by