Outpatient Appointment Concierge — Flexible Hours

Cardiff and Vale University Health Board; Hare Street; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Princess Alexandra Hospital NHS Trust is seeking a professional receptionist for the outpatient front desk. You will provide a patient-centred reception across sites and manage the Patient Appointment Service to meet KPIs and high standards of care.

You will communicate politely with patients, relatives and staff, uphold confidentiality and data protection, and ensure bookings, clinic outcomes forms and follow-ups are completed in a timely manner. A calm, professional demeanour is essential.

Qualifications

• GCSE level or equivalent, with administrative experience.
• NVQ Level 2 or equivalent experience in admin/clerical work.
• Experience dealing with the public in NHS or similar environment.
• Knowledge of Choose & Book and Cerner systems.

Responsibilities

• Provide professional, customer-centred reception across sites and desks.
• Operate Patients Appointment Service to meet KPIs and high customer care standards.
• Communicate politely and efficiently with patients, relatives and staff by phone and in person.
• Maintain patient confidentiality and data protection at all times.
• Ensure clinics are booked timely, outcomes recorded and follow-ups scheduled.
• Handle DNA patient follow-ups and maintain related spreadsheets.
• Support accurate entry and updating of patient details in Cerner during booking/admitting.

Skills

Customer service

Reception duties

Telephone etiquette

Confidentiality

Communication

Education

GCSE level

NVQ Level 2 or equivalent

Administrative experience

Tools

Cerner

Choose & Book

Job description

The Princess Alexandra Hospital NHS Trust is seeking a professional receptionist for the outpatient front desk. You will provide a patient-centred reception across sites and manage the Patient Appointment Service to meet KPIs and high standards of care.

You will communicate politely with patients, relatives and staff, uphold confidentiality and data protection, and ensure bookings, clinic outcomes forms and follow-ups are completed in a timely manner. A calm, professional demeanour is essential.