Retail Manager

Westray Recruitment Consultants Ltd; Gateshead; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension scheme

Life assurance

Employee discounts

Health & wellbeing

Cycle to Work

Job summary

We are assisting a well-established retailer in South Tyneside to appoint a Commercial Retail Manager. You will oversee the day-to-day running and commercial performance of the store, leading from the front with sales management and hands-on operations to deliver strong results.

The role requires 37 hours per week across six days, including Saturdays. You will drive sales, manage a motivated team and ensure outstanding customer service and store presentation.

Qualifications

• Previous experience in retail management or sales leadership.
• Proven ability to drive sales and achieve targets.
• Strong leadership and people-management skills.
• Excellent customer service and communication.
• Good IT skills, especially Microsoft Office and Excel.
• Experience with stock management or sales systems is advantageous.

Responsibilities

• Drive sales performance and meet KPIs and profit margins.
• Lead and develop the store team, schedule rotas.
• Deliver excellent customer service to retail and trade customers.
• Identify opportunities to attract new customers and grow revenue.
• Maintain store presentation and health and safety standards.
• Oversee inventory, stock handling and deliveries.

Skills

Retail leadership

Sales management

Customer service

Team motivation

Stock management

Tools

Microsoft Office

Excel

Job description

What's in it for you

• Competitive salary: £28,000-£31,500 per annum, depending on experience.
• Quarterly sales incentive: The opportunity to earn an additional 10% through the company's sales incentive scheme.
• Generous annual leave: 25 days' annual leave plus bank holidays, with the opportunity to earn up to five additional days each year.
• Pension scheme: Company pension contributions matched up to 4%.
• Life assurance: Cover worth twice your annual salary.
• Exclusive discounts: Access to company product discounts and high street discounts and offers.
• Health and wellbeing support: Access to a virtual GP service and employee assistance programme.
• Cycle to Work scheme: Support towards a more active commute.

Working hours

Working hours: 37 hours per week, working five days out of a six-day operating week, including Saturdays on a rota basis.

The store operates Monday to Saturday, with the following opening hours:

• Monday, Tuesday and Friday: 9am-5pm
• Wednesday: 10am-5pm, with an 8am start required for delivery day
• Thursday: 9am-6pm
• Saturday: 9am-3pm

The business

Our client is a well-established retailer specialising in household appliances, offering customers a range of quality products at competitive prices.

With a focus on delivering excellent customer service, maximising sales and building strong relationships with both retail and trade customers, the business is looking for a commercially minded Retail Manager to lead its South Tyneside operation.

This is an exciting opportunity for an enthusiastic and driven individual to take ownership of store performance, develop a motivated team and increase the store's profile within the local community.

The Role

As Retail Manager, you will take responsibility for the day-to-day running and commercial performance of the store. You will be expected to lead from the front, combining strong sales management and customer service with a hands-on approach to the practical demands of the operation.

Responsibilities

• Driving sales performance, ensuring targets, KPIs and profit margins are achieved.
• Managing and developing the team, providing guidance, motivation and support to help individuals reach their full potential.
• Delivering an excellent customer experience to both retail and trade customers.
• Identifying opportunities to attract new customers, grow the customer base and increase revenue.
• Raising the store's profile within the local area through promotions, advertising and local marketing initiatives.
• Managing staff rotas to ensure appropriate cover across the six-day operation.
• Overseeing incoming deliveries, stock handling and the accurate management of inventory.
• Maintaining competitive pricing and ensuring stock records are accurate.
• Monitoring sales performance and identifying opportunities to improve profitability.
• Ensuring sales orders and administrative processes are completed accurately and efficiently.
• Maintaining high standards of store presentation, organisation and customer service.
• Ensuring health and safety procedures are followed and the store operates safely.
• Supporting the physical handling, lifting and movement of heavy household appliances as part of the day-to-day operation.

The Person

We are looking for a proactive, commercially aware individual who enjoys working in a sales-driven environment and has the confidence to lead, motivate and develop a team.

Requirements

• Previous experience in retail management, sales management or a similar customer-facing leadership role.
• A proven ability to drive sales, achieve targets and improve business performance.
• Strong leadership skills, with the ability to motivate a team and encourage high standards.
• Excellent customer service and communication skills, with a genuine passion for delivering a positive customer experience.
• A keen eye for detail and strong organisational skills.
• The confidence to develop local business opportunities and raise awareness of the store within the community.
• Experience managing staff rotas, prioritising workloads and coordinating day-to-day operations.
• Good IT skills, particularly Microsoft Office and Excel; experience using stock management or sales systems would be advantageous.
• A proactive approach to problem-solving, with the ability to take ownership and make decisions.
• A practical, hands-on attitude and the physical fitness required for regular heavy lifting and moving appliances.
• Flexibility to work five days out of six, including Saturdays, and to accommodate an early start on delivery days.
• Experience within appliance retail, consumer goods or a similar sales-led environment would be advantageous. Above all, we want someone who can combine commercial drive with a people-focused approach and a genuine desire to make the store a success.