Outbound Warehouse Team Leader - Quality & Improvement

Meridian Business Support Ltd; Dunchurch; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Private medical insurance

Dental insurance

Company pension scheme

Life assurance

Critical illness cover

Bike to Work scheme

Childcare voucher scheme

Free onsite parking and EV charging

24-hour onsite canteen

Job summary

Meridian Business Support Ltd is recruiting a Warehouse Team Leader for an ecommerce fulfilment operation in Rugby. You will lead outbound picking, packing and dispatch, aligning with quality standards and customer expectations.

The role manages a team of around 10, rising to 20 at peak, provides inductions and coaching, updates SOPs, and drives improvements in process, packing accuracy and customer satisfaction. On-site, Monday to Friday, 8am-4pm, permanent.

Qualifications

• Experience leading teams within a warehouse, fulfilment or logistics environment.
• Background in quality control/quality assurance.
• Strong attention to detail and commitment to high-quality outcomes.
• Experience carrying out audits, compliance checks or process improvements.
• Good IT skills including Microsoft Office and a Warehouse Management System (WMS).
• Excellent communication and organisational skills.

Responsibilities

• Lead daily outbound operations including picking, packing, quality control and dispatch.
• Manage, motivate and support a team of warehouse operatives.
• Ensure customer-specific packing guidelines and presentation standards are followed.
• Deliver new starter inductions and provide ongoing training and coaching.
• Review and update SOPs, work instructions and training materials.
• Conduct quality audits and investigate packing errors, damages and customer complaints.
• Monitor KPIs such as packing accuracy, returns and quality metrics.
• Drive continuous improvement across processes, quality standards and customer experience.

Skills

Team leadership

Quality control

Operational standards

Auditing

Communication

Organisational skills

Training

MS Office

Tools

WMS

Job description

Meridian Business Support Ltd is recruiting a Warehouse Team Leader for an ecommerce fulfilment operation in Rugby. You will lead outbound picking, packing and dispatch, aligning with quality standards and customer expectations.

The role manages a team of around 10, rising to 20 at peak, provides inductions and coaching, updates SOPs, and drives improvements in process, packing accuracy and customer satisfaction. On-site, Monday to Friday, 8am-4pm, permanent.