Outbound Warehouse Lead: Quality & Ops Champion

Meridian Business Support Ltd; West Midlands; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays

Private medical insurance

Dental insurance

Company pension scheme

Life assurance

Critical illness cover

Bike to Work scheme

Childcare voucher scheme

Free onsite parking and EV charging

24-hour onsite canteen

Job summary

Meridian Business Support Ltd in Rugby is recruiting a Warehouse Team Leader to oversee outbound warehouse activities and a team of around 10, expanding to 20 at peak. You will ensure quality standards and customer satisfaction while coordinating with inbound operations.

The role is hands-on and requires ensuring accurate picking, packing and dispatch, with inductions and ongoing coaching. The ideal candidate will have warehouse/fulfilment leadership experience, strong quality control

Qualifications

• Experience leading teams within a warehouse, fulfilment or logistics environment.
• Background in quality control, quality assurance, operational standards or customer service.
• Strong attention to detail and a commitment to delivering high-quality outcomes.
• Experience carrying out audits, compliance checks or process improvements.
• Good IT skills including Microsoft Office and warehouse management systems.

Responsibilities

• Lead daily outbound operations including picking, packing, quality control and dispatch.
• Manage, motivate and support a team of warehouse operatives.
• Ensure customer-specific packing guidelines and presentation standards are consistently achieved.
• Deliver new starter inductions and support ongoing training and coaching activities.
• Review and update SOPs, work instructions and training materials.
• Conduct quality audits and investigate packing errors, damages and customer complaints.
• Monitor KPIs including packing accuracy, returns and quality metrics.
• Drive continuous improvement across operational processes, quality standards and customer experience.

Skills

Leadership

Team management

Quality control

Process improvement

Communication

Tools

WMS

MS Office

Job description

Meridian Business Support Ltd in Rugby is recruiting a Warehouse Team Leader to oversee outbound warehouse activities and a team of around 10, expanding to 20 at peak. You will ensure quality standards and customer satisfaction while coordinating with inbound operations.

The role is hands-on and requires ensuring accurate picking, packing and dispatch, with inductions and ongoing coaching. The ideal candidate will have warehouse/fulfilment leadership experience, strong quality control