Outbound Team Leader - Hybrid Nottingham

Domestic & General Group; Nottingham; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Health Cash Plan

Instant discounts

Salary Finance Loans

Electric vehicle leasing

Long service awards

Free protection plan

Job summary

Domestic & General Group is seeking a Team Leader for the DG Outbound function in Nottingham. This hybrid role focuses on coaching a sales-focused team, driving targets, and ensuring customer-centric outcomes in a regulated environment.

You will lead 121s, coaching sessions, and team huddles, while managing performance, compliance, and customer experience. The role emphasizes data-driven decision-making and collaboration with stakeholders to deliver business results.

Qualifications

• Proven experience leading a sales team in a regulated environment.
• Ability to coach, develop and motivate individuals to maximise performance.

Responsibilities

• Proactively call listen, conduct 121s, coaching sessions, team meetings and huddles; setting high sales and performance standards.
• Establish a customer-centric culture with the team and ensure first call resolution and high service standards.
• Lead the team to hit sales targets while maintaining compliant processes and FCA principles.
• Manage people-related issues and performance through clear expectations and coaching.
• Collaborate with stakeholders to drive continuous improvement and share knowledge.

Skills

Leadership

Coaching

Performance analysis

Stakeholder management

Regulatory compliance

Customer focus

Job description

Domestic & General Group is seeking a Team Leader for the DG Outbound function in Nottingham. This hybrid role focuses on coaching a sales-focused team, driving targets, and ensuring customer-centric outcomes in a regulated environment.

You will lead 121s, coaching sessions, and team huddles, while managing performance, compliance, and customer experience. The role emphasizes data-driven decision-making and collaboration with stakeholders to deliver business results.