Outbound Sales Team Leader — Hybrid, Coaching & Compliance

Domestic & General; Nottingham; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Internal Mobility

Work-Life Balance

Discounts & protection

Job summary

Domestic & General is seeking a Team Leader for the Outbound division based in Nottingham, with a hybrid working pattern. You will lead a high-performing, customer-focused sales team, coach and develop agents, and drive KPI-driven outcomes while ensuring regulatory compliance and first-class customer experience.

The role emphasises coaching, performance management and collaboration with stakeholders across the department, while delivering against sales targets and maintaining service excellence

Qualifications

• Experience leading a sales team in a regulated environment.
• Proven ability to drive targets in a sales setting.
• Ability to coach and motivate individuals to high performance.
• Strong relationship-building with stakeholders at all levels.
• Analytical mindset to interpret performance data.
• Leading with clear expectations and continuous improvement.
• Effective communication skills, written and verbal.
• Customer-focused with problem-solving mindset.
• Able to adapt to change and lead through ambiguity.
• Constructively challenge with data-driven insights.
• Ensure compliance with FCA principles in customer interactions.

Responsibilities

• Proactively coach and lead the team with regular meetings and SMART actions.
• Establish a customer-centric culture prioritising first call resolution.
• Drive engagement and continuous improvement initiatives.
• Focus on delivery and sales performance through coaching.
• Deliver sales targets while maintaining excellent service.
• Manage people-related issues and set clear expectations.
• Demonstrate resilience and strong leadership.
• Maintain compliance with procedures, regulation and data protection.
• Resolve escalated queries in line with FCA principles.
• Coordinate multiple activities and stakeholders to meet deadlines.
• Lead change and foster collaboration across the business.
• Model the company's core values and drive performance.
• Ensure KPI metrics are met to achieve budgets.

Skills

Team leadership

Sales targets

Coaching

Stakeholder management

Data-driven decisions

Job description

Domestic & General is seeking a Team Leader for the Outbound division based in Nottingham, with a hybrid working pattern. You will lead a high-performing, customer-focused sales team, coach and develop agents, and drive KPI-driven outcomes while ensuring regulatory compliance and first-class customer experience.

The role emphasises coaching, performance management and collaboration with stakeholders across the department, while delivering against sales targets and maintaining service excellence