Sales Team Leader – Hybrid, Regulated Outbound

Domestic-; Nottingham; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Hybrid role

Health Cash Plan

Instant discounts

Credit building tool

Salary Finance Loans

Electric vehicle leasing

Long service awards

Job summary

Domestic & General is seeking a Team Leader for the Nottingham hybrid outbound team. You will lead a high‑performing group of customer‑facing agents, drive sales outcomes, and ensure regulatory compliance.

You will coach, develop and motivate the team, build strong stakeholder relationships and analyse performance data to improve outcomes. The role focuses on delivery against targets, quality assurance, and customer experience while maintaining FCA compliance and a customer-centric approach.

Qualifications

• Experience leading a sales team in a regulated environment.
• Ability to coach and develop individuals to maximise performance.
• Strong data-driven decision making.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead daily coaching sessions and team meetings.
• Set high sales and performance standards.
• Ensure compliance with FCA principles.
• Deliver excellent customer service and first‑call resolution.
• Analyse performance data to inform decisions.

Skills

Sales leadership

Coaching

Data analysis

Regulatory compliance

Stakeholder management

People management

Tools

CRM systems

Job description

Domestic & General is seeking a Team Leader for the Nottingham hybrid outbound team. You will lead a high‑performing group of customer‑facing agents, drive sales outcomes, and ensure regulatory compliance.

You will coach, develop and motivate the team, build strong stakeholder relationships and analyse performance data to improve outcomes. The role focuses on delivery against targets, quality assurance, and customer experience while maintaining FCA compliance and a customer-centric approach.