Outbound Operations Excellence Lead — EU 3PL Launches

Amazon; Tilbury; Presencial; GBP 42.000 - 54.000; Jornada completa

Descripción de la vacante

Amazon UK Services Ltd. - A10 is seeking an Outbound Subject Matter Specialist to join the Operations Excellence SMS team. The role involves extensive Europe travel (up to 40%), and requires a valid driver’s license to support external 3PL warehouses.

You will analyze metrics, resolve outbound configuration issues, and train external providers while contributing to continuous improvement across European operations.

Formación

• Experience with computers and Microsoft Office products.
• Advanced proficiency in English (CEFR C1).

Responsabilidades

• Support the SMS manager by analyzing metrics from reports and dedicated resolution plans.
• Facilitate and drive the resolution of outbound configuration issues and process questions.
• Assist external providers on project-based improvements for a specific process or tool.
• Perform in-depth analyses or ad hoc data extractions for recurring issues.
• Ensure compliance of operational processes with the external provider through metrics and on-site audits.
• Communicate new or modified processes to the external provider, and provide training and troubleshooting assistance.
• Contribute to continuous improvement of outsourced warehouses through process documentation and tool enhancements.
• Act as the main Amazon process expert on site during the launch of new 3PL sites.

Conocimientos

Microsoft Office

English (CEFR C1)

Data analysis

Educación

High school diploma

Herramientas

SQL

Python

Power BI

AI

Descripción del empleo

Amazon UK Services Ltd. - A10 is seeking an Outbound Subject Matter Specialist to join the Operations Excellence SMS team. The role involves extensive Europe travel (up to 40%), and requires a valid driver’s license to support external 3PL warehouses.

You will analyze metrics, resolve outbound configuration issues, and train external providers while contributing to continuous improvement across European operations.