4PL Operational Excellence Specialist

OIA Global; United Kingdom; Teletrabalho; GBP 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training and development

Friendly, fun and relaxed culture

Annual bonus incentive

Access to OIA University

Employee competitions and recognition

Resumo da oferta

OIA Global is seeking a 4PL Operational Excellence Specialist to oversee end-to-end logistics processes, ensure adherence to procedures, and drive cost-efficient, high-quality service. The role involves coordinating with customers, carriers, and internal teams to maintain smooth operation and continuous improvement.

The position requires strong communication, organizational skills, and experience in logistics or supply chain coordination.

Qualificações

• Experience in Logistics, Supply Chain Management, Business Administration, or a related field.
• Previous experience in operations coordination or a similar role within logistics/transportation.
• Excellent communication at all levels, ability to speak and write English.
• Planning and organizing skills with attention to detail and accuracy.
• This role may require variable shift work including alternate weekends, and/or morning or evening shifts with shift premiums.
• Fluent in both written and spoken English and able to speak the local language.

Responsabilidades

• Maintain oversight over the entire operational workflow and report deviations.
• Handle exceptions arising during the operational process.
• Coordinate receipt of tenders and monitor planned pickups.
• Identify root causes of operational issues and implement corrective actions.
• Lead Daily Direction Setting calls with customer and third-party stakeholders.
• Manage carrier meetings and drive improvements.
• Control costs to maintain profitability and competitiveness.
• Interface with the Quality Management System for compliance with standards such as AEO and ISO.

Conhecimentos

Communication

Planning

Process orientation

English fluency

Ferramentas

TMS Atlas

Descrição da oferta de emprego

Career Opportunities: 4PL Operational Excellence Specialist (4403)

Requisition ID4403-Posted10/14/2026-Operations- Job Location (country) (1) - Job Location (region) (1)

Are you a good communicator with experience in managing operational processes related to booking and documentation? If so come and join our 4PL Operational Excellence Team where we pride ourselves on solving problems, finding root causes analyses and ensuring that costs are minimised and our top rate customer service is not compromised.

The ability to maintain & grow strong collaborative and reporting relationships with all stakeholders including, but not limited to, customers, operational and management colleagues will be essential in this role.

This role would suit someone with a flair for organisation, prioritisation withimagination to streamline and improve processes, someone who wants to progress their career with a new and exciting challenge.

You will be responsible for:

Operations and processes

• Maintain an oversight over the entire operational workflow, focusing on adherence to established procedures and report any deviations.
• Handle exceptions that arise during the operational process with diligence and efficiency.
• Coordinate the receipt of tenders and monitor planned pickups
• Identify root causes of operational issues and implement corrective actions
• Prepare for and lead Daily Direction Setting calls (DDS) with the customer and third-party stakeholders.
• Take charge of carrier meetings to discuss operational matters and drive improvements.
• Manage extra costs associated with operations to ensure customer is informed and audit trail is maintained.
• Effectively manage and control costs associated with operations to maintain profitability and competitiveness.
• Key User: TMS Atlas.
• Actively engage with our Quality Management System to ensure compliance with Industry leading standards, such as AEO and ISO

What we need from you:

• Experience in Logistics, Supply Chain Management, Business Administration, or a related field
• Previous experience in operations coordination or a similar role within the logistics or transportation industry
• Excellent communication at all levels, ability to speak and write English
• Enthusiasm and confidence to take the initiative and be proactive
• Planning and organizing skills with attention to detail and accuracy
• Process driven mentality
• This role may require you to work variable shift work including alternate weekends, and/or morning or evening shifts. Any shift work outside of normal working hours incurs additional shift premiums.
• As we are a US based Company with the Regional Headquarters in London, England, you must be fluent in both written and spoken English as well as the ability to speak the local language.
• All applicants must be eligible to work in the country they will be employed in

What we can offer you:

• Training and development
• Friendly, fun and relaxed culture
• Competitive remuneration package including annual bonus incentive
• Access to OIA University for both personal and professional development
• Participation in employee competitions and recognition schemes