Ext. Fulfillment SMS, EU EF Operations Excellence

Amazon Inc.; Tilbury; On-site; GBP 42,000 - 62,000; Full time

Job summary

Amazon UK Services Ltd. seeks an Outbound Subject Matter Specialist to join the EU External Fulfillment Operations Excellence team. The role supports 3PLs across Europe (UK and EU) with launch and performance improvements in outbound processes.

You will analyze metrics, drive issue resolution, and train providers on new processes while contributing to continuous improvement initiatives on site.

Qualifications

• Advanced proficiency in English (CEFR C1)
• Experience with data analysis tools and MS Office

Responsibilities

• Analyze metrics from reports and develop resolution plans
• Resolve outbound configuration issues and process questions
• Support external providers on projects to improve tools or practices
• Perform in-depth analyses or ad hoc data extractions for recurring issues
• Ensure process compliance through metrics, audits, and corrective actions
• Train providers on new or modified processes and troubleshoot issues
• Contribute to continuous improvement of outsourced warehouses
• Develop subject matter expertise through benchmarking and training on site

Skills

Verbal & written English (CEFR C1)

Analytical thinking

Education

High school diploma

Tools

SQL

Python

Power BI

AI

Job description

Ext. Fulfillment SMS, EU EF Operations Excellence

Job ID: 10415862 | Amazon UK Services Ltd. - A10

*This role requires extensive business travel within Europe (both EU and UK), up to 40% of the time and a valid driver's license for cars, as well as ability to rent cars in Europe (paid for by Amazon)*

The EU External Fulfillment Team provides flexible, externalized warehouse services for the Amazon network. We are looking for a motivated Outbound Subject Matter Specialist to join the Operations Excellence "SMS" team.

The SMS team are providing launch support services as well as performance improvement support for third party logistics (3PL) warehouses in Europe (UK and EU). The Subject Matter Specialist plays a crucial role in delivering on that mission.

Key job responsibilities

• Support the Subject Matter Specialist (SMS) manager in analyzing metrics from reports and dedicated resolution plans
• Facilitate and drive the resolution of (mainly) Outbound configuration / set-up issues and process questions
• Support the external provider on a project basis for a specific process to improve, a tool to introduce, or a best practice to share
• Perform in-depth analyses or ad hoc data extractions for recurring issues requiring detailed analysis
• Ensure compliance of operational processes with the external provider through metric tracking, on-site audits, and requests for corrective/preventive actions
• Communicate new or modified processes to the external provider, provide training and troubleshooting assistance
• Contribute to continuous improvement initiatives of the outsourced warehouses team (e.g., documenting processes, improving internal tools)
• Use benchmarking standards and continuously train to develop subject matter expertise
• Act as the main Amazon process expert on site during the launch of new 3PL sites

Basic Qualifications

• Experience with computers and Microsoft Office products and applications
• Advanced proficiency in verbal and written English (C1 in the Common European Framework of Reference, CEFR)

Preferred Qualifications

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• High school or equivalent diploma
• Expertise in data analysis tools such as SQL, Python, Power BI, AI, etc.
• Experience in logistics.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.