Ext. Fulfillment SMS, EU EF Operations Excellence

Amazon; Tilbury; Presencial; GBP 42.000 - 54.000; Jornada completa

Descripción de la vacante

Amazon UK Services Ltd. - A10 is seeking an Outbound Subject Matter Specialist to join the Operations Excellence SMS team. The role involves extensive Europe travel (up to 40%), and requires a valid driver’s license to support external 3PL warehouses.

You will analyze metrics, resolve outbound configuration issues, and train external providers while contributing to continuous improvement across European operations.

Formación

• Experience with computers and Microsoft Office products.
• Advanced proficiency in English (CEFR C1).

Responsabilidades

• Support the SMS manager by analyzing metrics from reports and dedicated resolution plans.
• Facilitate and drive the resolution of outbound configuration issues and process questions.
• Assist external providers on project-based improvements for a specific process or tool.
• Perform in-depth analyses or ad hoc data extractions for recurring issues.
• Ensure compliance of operational processes with the external provider through metrics and on-site audits.
• Communicate new or modified processes to the external provider, and provide training and troubleshooting assistance.
• Contribute to continuous improvement of outsourced warehouses through process documentation and tool enhancements.
• Act as the main Amazon process expert on site during the launch of new 3PL sites.

Conocimientos

Microsoft Office

English (CEFR C1)

Data analysis

Educación

High school diploma

Herramientas

SQL

Python

Power BI

AI

Descripción del empleo

Description

*This role requires extensive business travel within Europe (both EU and UK), up to 40% of the time and a valid driver’s license for cars, as well as ability to rent cars in Europe (paid for by Amazon)*

The EU External Fulfillment Team provides flexible, externalized warehouse services for the Amazon network. We are looking for a motivated Outbound Subject Matter Specialist to join the Operations Excellence "SMS" team.

The SMS team are providing launch support services as well as performance improvement support for third party logistics (3PL) warehouses in Europe (UK and EU). The Subject Matter Specialist plays a crucial role in delivering on that mission.

Key job responsibilities

• Support the Subject Matter Specialist (SMS) manager in analyzing metrics from reports and dedicated resolution plans
• Facilitate and drive the resolution of (mainly) Outbound configuration / set-up issues and process questions
• Support the external provider on a project basis for a specific process to improve, a tool to introduce, or a best practice to share
• Perform in-depth analyses or ad hoc data extractions for recurring issues requiring detailed analysis
• Ensure compliance of operational processes with the external provider through metric tracking, on-site audits, and requests for corrective/preventive actions
• Communicate new or modified processes to the external provider, provide training and troubleshooting assistance
• Contribute to continuous improvement initiatives of the outsourced warehouses team (e.g., documenting processes, improving internal tools)
• Use benchmarking standards and continuously train to develop subject matter expertise
• Act as the main Amazon process expert on site during the launch of new 3PL sites

Basic Qualifications

• Experience with computers and Microsoft Office products and applications
• Advanced proficiency in verbal and written English (C1 in the Common European Framework of Reference, CEFR)

Preferred Qualifications

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• High school or equivalent diploma
• Expertise in data analysis tools such as SQL, Python, Power BI, AI, etc.
• Experience in logistics.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon UK Services Ltd. - A10