Outbound Customer Success Advisor - In-Office Salford

Confidential; Salford; Presencial; GBP 15.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parking onsite

Descripción de la vacante

Confidential in Salford is seeking an Outbound Customer Success Advisor to join our office-based team. The role is full-time, Monday to Friday, 9am-5pm, with on-site parking.

You will engage customers to claim rewards, support onboarding, check satisfaction after product installations, and log issues, while using CRM tools to keep accurate records and help drive quote progression. Ideal candidates are customer-focused, with strong communication, problem-solving, and organizational skills,

Formación

• Customer-focused outbound role experience desired.
• Ability to manage multiple call types and tasks.

Responsabilidades

• Engage Customers: Reach out to customers who have onboarded but haven’t yet claimed their rewards, guiding them through the claims process with care and clarity.
• Support Onboarding: Assist customers who faced challenges during onboarding, diagnosing issues and ensuring they complete the process smoothly.
• Customer Satisfaction Checks: Follow up with customers who have recently had products installed to gauge their satisfaction with the product and service.
• Issue Logging: Identify and log any concerns raised, escalating issues as needed to ensure prompt resolutions.
• Quote Progression: Contact customers who have requested quotes but haven’t provided necessary information to move forward.
• Follow-Up: Reconnect with customers who haven’t responded to previous requests for additional information.
• Remove Blockers: Work diligently to eliminate any obstacles in the quoting process, striving to convert more inquiries into booked and paid installations.
• Record Keeping: Maintain accurate records of all calls, outcomes and customer interactions in the CRM system.
• Feedback Loop: Collaborate closely with the Customer Service Manager to report common issues or trends.
• Brand Representation: Always represent the company professionally, reflecting brand values and building customer trust.

Conocimientos

Rapport building

Problem solving

Efficient worker

Tech-savvy

Herramientas

CRM systems

Descripción del empleo

Confidential in Salford is seeking an Outbound Customer Success Advisor to join our office-based team. The role is full-time, Monday to Friday, 9am-5pm, with on-site parking.

You will engage customers to claim rewards, support onboarding, check satisfaction after product installations, and log issues, while using CRM tools to keep accurate records and help drive quote progression. Ideal candidates are customer-focused, with strong communication, problem-solving, and organizational skills,