Out-of-Hours Crisis Support Worker

Community Care Live; Havant; Hybrid; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Enhanced pay

Employee Assistance Programme

Local Government Pension Scheme

Job summary

Community Care Live in Havant is seeking a Support Worker for the Out of Hours team to support children and families, and vulnerable adults when required. You’ll respond to urgent situations outside standard hours and help keep people safe using a whole-family approach.

You’ll work in a fast-paced, award-winning environment, with enhanced pay for evenings, nights, weekends and bank holidays, and access to Health Assured's Employee Assistance Programme and LGPS.

Qualifications

• NVQ Level 3 (or equivalent) in Social Care.
• Experience of working directly with children and their families.
• Strong communication, relationship-building and report writing skills.
• Ability to assess risk, stay calm under pressure and make sound decisions.
• Organised, IT literate, and able to work both independently and as part of a team.

Responsibilities

• Provide timely advice, guidance and support via telephone to children and families (and vulnerable adults when required), particularly in crisis situations.
• Respond to urgent issues, ensuring risks are assessed and appropriate action is taken.
• Build positive, professional relationships and work sensitively with children and their care providers, over the phone, facing complex challenges.
• Work collaboratively with partner agencies, sharing information and making referrals to ensure holistic support.
• Work flexibly as part of a rota, using your judgement and escalating concerns where needed.

Skills

Communication

Relationship-building

Report writing

Risk assessment

IT literacy

Education

NVQ Level 3 in Social Care

Job description

Community Care Live in Havant is seeking a Support Worker for the Out of Hours team to support children and families, and vulnerable adults when required. You’ll respond to urgent situations outside standard hours and help keep people safe using a whole-family approach.

You’ll work in a fast-paced, award-winning environment, with enhanced pay for evenings, nights, weekends and bank holidays, and access to Health Assured's Employee Assistance Programme and LGPS.