Out-of-Hours Crisis Support Worker

Hampshire County Council; Havant; On-site; GBP 34,000 - 38,000; Part time

Benefits offered by this job

Enhanced pay for evenings, nights, and

Bank holidays enhancements

Health Assured EAP

LGPS (Local Government Pension Scheme)

Generous annual leave entitlement

Job summary

Hampshire County Council is seeking a Support Worker for the Out of Hours team in Havant. You’ll provide timely telephone-based support to children and families, and to vulnerable adults when required, handling urgent situations with care and professional judgment.

Working as part of a multi-disciplinary hub, you’ll join a fast-paced, award-winning service that values safeguarding, resilience and a whole-family approach. Enhanced pay applies for evenings, nights, weekends and bank holidays.

Qualifications

• NVQ Level 3 (or equivalent) in Social Care.
• Strong communication, relationship-building and report writing skills.
• Ability to assess risk, stay calm under pressure and make sound decisions.
• Organised, IT literate, and able to work both independently and as part of a team.

Responsibilities

• Provide timely advice, guidance and support via telephone to children and families (and vulnerable adults when required), particularly in crisis situations.
• Respond to urgent issues, ensuring risks are assessed and appropriate action is taken.
• Build positive, professional relationships and work sensitively with children and their care providers, over the phone, facing complex challenges.
• Work collaboratively with partner agencies, sharing information and making referrals to ensure holistic support.
• Work flexibly as part of a rota, using your judgement and escalating concerns where needed.

Skills

communication

relationship-building

report writing

Education

NVQ Level 3 in Social Care

Job description

Hampshire County Council is seeking a Support Worker for the Out of Hours team in Havant. You’ll provide timely telephone-based support to children and families, and to vulnerable adults when required, handling urgent situations with care and professional judgment.

Working as part of a multi-disciplinary hub, you’ll join a fast-paced, award-winning service that values safeguarding, resilience and a whole-family approach. Enhanced pay applies for evenings, nights, weekends and bank holidays.