Housing Systems Manager

The Housing Network; Luton; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Simplyhealth Package

Blue Light Card

Cycle to Work Scheme

Employee Referral Scheme

Job summary

The Housing Network is seeking a Housing Systems Manager to lead the CRM system across supported housing services. You will oversee OmniLedger (Pyramid), work with Housing Managers to identify challenges, and implement practical system-led solutions to improve service delivery.

You will also provide training, user support, data quality assurance, and generate KPI reports to demonstrate outcomes and drive continuous improvement for residents experiencing homelessness.

Qualifications

• Experience with housing management or CRM systems, ideally OmniLedger Pyramid, within supported housing or homelessness.
• Strong understanding of housing management processes and performance reporting.
• Proven ability to troubleshoot system issues and drive improvements.

Responsibilities

• Act as Housing CRM Systems lead, supporting OmniLedger across supported housing services.
• Collaborate with Housing Managers to translate operational challenges into system-led solutions.
• Provide first-line support for system and process queries and escalate when needed.
• Deliver training, coaching, and user support to frontline teams.
• Manage housing management activities in the system, including rent processes and occupancy monitoring.
• Monitor, audit, and improve data quality with data cleansing and reporting.

Skills

CRM systems experience

Data quality & reporting

Training & user support

Stakeholder management

Analytical skills

Tools

OmniLedger Pyramid

Job description

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities.

We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

Housing Systems Manager

Salary: From £40,000 Per Annum

Location: Luton with travel to Hubs (flexibility to work from home occasionally)

Working Hours: Monday - Friday, 09:00 - 17:30

What you will be doing:

• Acting as the Housing CRM Systems lead, supporting the development, administration, and continuous improvement of OmniLedger (Pyramid) across supported housing services.
• Working closely with Housing Managers and Heads of Service to identify operational challenges and translate them into effective system-led solutions.
• Providing first-line support for system and process queries, resolving issues where possible and escalating technical matters when required.
• Delivering training, coaching, and user support to frontline teams, ensuring consistent use of systems, processes, and standard operating procedures.
• Managing key housing management activities within the system, including rent processes, occupancy monitoring, void controls, and housing benefit-related data.
• Monitoring, auditing, and improving data quality across services, carrying out data cleansing and ensuring accurate record keeping and reporting.
• Producing performance reports and insights, supporting KPI reporting and helping services demonstrate outcomes and service impact.

Who we are looking for:

• Experience of working with housing management or CRM systems, ideally OmniLedger Pyramid, within supported housing, social housing, homelessness, or a related sector.
• Strong understanding of housing management processes, including tenancy records, support delivery, housing benefit administration, and performance reporting.
• Proven ability to troubleshoot system issues, provide user support, and drive practical system improvements.
• Excellent communication and stakeholder management skills, with the confidence to train, coach, and influence colleagues at all levels.
• Experience creating engaging training materials, user guides, and processes that improve consistency and compliance.
• Strong analytical skills with a keen eye for detail, data accuracy, reporting, and continuous improvement opportunities.
• A proactive and adaptable approach, with a genuine passion for improving services and making a positive difference for people experiencing homelessness and multiple disadvantage.

What you'll receive:

• Salary - From £40,000 Per Annum
• Simplyhealth Package
• Blue Light Card
• Cycle to Work Scheme
• Employee Referral Scheme

We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.

The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce.

We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents.

All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

The Housing Network is unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK to be considered.

We do not use AI to make hiring decisions. All screening, shortlisting and selection decisions are made by our recruitment team and hiring managers.