Order Processor

Huntress - Bracknell; London Borough of Southwark; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Parking

Enhanced benefits package

Job summary

Huntress - Bracknell is seeking an experienced Order Processor to join a busy Bracknell team. You will handle customer orders, maintain accurate information, and liaise with customers, colleagues and suppliers to ensure on-time delivery.

The role requires strong organisation, accuracy, and the ability to handle changing priorities in a fast-paced environment. Hybrid working with 3 days in the office and 2 days from home, plus parking and an enhanced benefits package.

Qualifications

• Previous order processing or order entry experience.
• Strong attention to detail when checking orders and pricing.
• Good communication skills with customers and colleagues.
• Proficient in Excel and Outlook; able to manage a busy workload.
• Experience with stock and deliveries is a plus.

Responsibilities

• Process customer orders accurately and check product details, quantities, pricing and delivery.
• Update orders when quantities, prices or delivery dates change.
• Keep customers and colleagues informed about outstanding orders and delivery dates.
• Coordinate with internal teams and external warehouse partners to ensure on-time delivery.
• Check stock availability and align orders with requirements.
• Resolve order queries and delivery issues, investigate discrepancies and close them out.
• Maintain accurate order records, reports and paperwork.
• Collaborate with Sales, Operations, Finance and Stock teams.
• Provide cover for colleagues and help keep operations running smoothly.
• Suggest process improvements to day-to-day tasks.

Skills

Order processing

Attention to detail

Communication skills

Organised

Proactive

Team player

Initiative

Stock management

Languages helpful

Tools

Microsoft Excel

Microsoft Outlook

Order management systems

Job description

Order Processor

£28,000 - £31,000

Central Bracknell with parking

Hybrid Working (3 days office/ 2 from home)

37.5 hour working week

We are looking for an experienced Order Processor to join a busy team in central Bracknell. You will be responsible for processing customer orders, keeping information up to date and working with customers, colleagues and external suppliers to make sure orders are delivered correctly and on time.

This is a varied role that would suit someone who is organised, accurate and enjoys working in a fast-paced environment. You will need to be confident dealing with queries, managing changing priorities and seeing things through to resolution.

The role is based in central Bracknell, with three days in the office and two days working from home once trained. Parking is available, and the client offers an excellent enhanced benefits package, which we can share at registration stage.

Key Responsibilities

• Processing customer orders accurately, checking product details, quantities, pricing and delivery requirements
• Updating orders when quantities, prices or delivery dates change
• Keeping customers and colleagues informed about outstanding orders and delivery dates
• Working with internal teams and external warehouse partners to make sure orders are picked, packed and delivered on time
• Checking stock availability and making sure orders are processed in line with requirements
• Dealing with order queries and delivery issues, investigating discrepancies and following them through to resolution
• Keeping order records, reports and paperwork accurate and up to date
• Working closely with colleagues across sales, operations, finance and stock management
• Providing cover for colleagues when needed and helping to keep things running smoothly
• Looking for ways to improve processes and make day-to-day tasks more efficient

Skills & Experience

• Previous order processing or order entry experience is essential
• Strong attention to detail, particularly when checking order information and pricing
• Good communication skills and confidence dealing with customers and colleagues
• Good working knowledge of Microsoft Excel and Outlook
• Well organised, reliable and able to manage a busy workload
• A practical, proactive approach to resolving problems
• A team player who is happy to use their initiative and get involved where needed
• Experience using order management systems or working with stock and deliveries would be beneficial
• Additional language skills would also be an advantage but are not essential

This is a great opportunity for someone with order processing experience who enjoys a busy role with plenty of variety, within a team where accuracy, communication and getting the job done are important.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK