Order Processing Specialist

Confidential; England; On-site; GBP 22,000 - 32,000; Full time

Job summary

Confidential is looking for an Order Processing Specialist to manage customer orders from entry through to shipment and invoicing. You will coordinate with manufacturing, warehouse, and logistics teams to process orders and track deliveries, while handling customer queries and ensuring accurate records.

The role emphasizes attention to detail, strong organisational skills, and proficient IT use (Excel, Outlook, SAP a plus) to maintain smooth order flow and timely invoicing.

Qualifications

• Experience in customer service, order processing, or logistics.
• Strong attention to detail and organisational skills.
• Good IT skills (Excel, Outlook, SAP is a plus)

Responsibilities

• Process customer orders and invoices accurately.
• Coordinate outbound shipments and freight bookings.
• Liaise with warehouse and manufacturing teams to schedule orders.
• Track deliveries and update shipment status.
• Handle customer enquiries, returns, and claims.
• Maintain accurate order and shipment records.

Skills

Customer service

Order processing

Logistics

Attention to detail

Organisational skills

Tools

Excel

Outlook

SAP

Job description

We are looking for an Order Processing Specialist to manage customer orders from entry through to shipment and invoicing, ensuring accurate and timely delivery of goods. You will coordinate with manufacturing, warehouse, and logistics teams to process orders, arrange shipments, track deliveries, and handle customer queries.

Key Responsibilities

Process customer orders and invoices accurately

Coordinate outbound shipments and freight bookings

Liaise with warehouse and manufacturing teams to schedule orders

Track deliveries and update shipment status

Handle customer enquiries, returns, and claims

Maintain accurate order and shipment records

Requirements

Experience in customer service, order processing, or logistics

Strong attention to detail and organisational skills

Good IT skills (Excel, Outlook, SAP is a plus)