Order Processing & Commercial Administrator

thefutureworks; Coventry; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Private medical insurance

Healthcare cash plan

Pension - 5% employer contribution

25 days annual leave + bank holidays

Job summary

thefutureworks is recruiting an Order Processing & Commercial Administrator in Coventry. You will manage customer orders from receipt through to delivery, coordinating with Sales, Engineering, Purchasing, Finance and customers.

The role requires experience in order processing or commercial administration within engineering/manufacturing. You will use ERP systems, raise POs, and handle import/export duties, invoicing and pricing queries.

Qualifications

• Previous experience in sales order processing or commercial administration.
• Experience in engineering, manufacturing or a technical environment.
• Understanding of customer purchase orders and order processing.
• Experience raising purchase orders.
• Experience using ERP systems (Dynamics, Sage, SAP).
• Understanding of import/export and international shipping processes.
• Experience supporting invoicing and/or credit control.
• Excellent attention to detail and strong organisational skills.
• Good communication with customers and internal departments.
• MS Office skills, particularly Excel and Outlook.

Responsibilities

• Process customer sales orders from receipt to delivery.
• Review purchase orders for pricing, specs, quantities and delivery.
• Liaise with Sales and Engineering to resolve queries.
• Prepare acknowledgements and communicate delivery dates.
• Monitor orders and manage delays or changes.
• Raise and process purchase orders and track supplier deliveries.
• Support import/export admin, including shipping and customs docs.
• Coordinate with customers, suppliers and freight forwarders on deliveries.
• Assist invoicing and credit control, resolve pricing discrepancies.
• Maintain accurate customer, order and financial data in ERP.

Skills

Order processing

Sales administration

Commercial administration

Attention to detail

Communication

Tools

Excel

Outlook

ERP systems (Dynamics/Sage/SAP)

Job description

thefutureworks are currently recruiting for a Order Processing & Commercial Administrator on behalf of an established engineering and manufacturing business based in Coventry.

This is a varied commercial administration role where you will be responsible for managing customer orders from receipt through to delivery, while working closely with Sales, Engineering, Purchasing, Finance and customers.

We are looking for someone with previous order processing, sales administration or commercial administration experience, ideally gained within an engineering, manufacturing or technical environment.

What You'll Be Doing

• Processing customer sales orders accurately from receipt through to delivery.
• Reviewing customer purchase orders, checking pricing, specifications, quantities and delivery requirements.
• Liaising with Sales and Engineering teams to resolve technical or commercial queries.
• Preparing order acknowledgements and communicating delivery dates to customers.
• Monitoring outstanding orders and proactively dealing with delays or changes.
• Raising and processing purchase orders and monitoring supplier deliveries.
• Supporting import/export administration, including shipping and customs documentation.
• Liaising with customers, suppliers and freight forwarders regarding deliveries.
• Supporting invoicing, credit control and resolving pricing or invoice discrepancies.
• Maintaining accurate customer, order and financial information within the company's ERP system.

About You

You'll be an organised and commercially minded administrator who enjoys working in a busy environment and managing multiple priorities.

Ideally, you'll have:

• Previous experience in sales order processing, order management, sales administration or commercial administration.
• Experience within engineering, manufacturing or a technical environment.
• Good understanding of customer purchase orders and order processing.
• Experience raising purchase orders.
• Previous experience using an ERP system such as Dynamics, Sage, SAP or similar.
• Understanding of import/export and international shipping processes.
• Some experience supporting invoicing and/or credit control.
• Excellent attention to detail and strong organisational skills.
• Good communication skills and confidence dealing with customers and internal departments.
• Good Microsoft Office skills, particularly Excel and Outlook.

What's On Offer?

• £35,000 - £40,000 salary, depending on experience.
• Monday to Friday, 8:30am - 5:00pm.
• 25 Day's annual leave plus UK bank holidays.
• Private medical insurance.
• Healthcare cash plan for you and your spouse.
• Pension - 5% employer contribution

Our Commitment

At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion at every step of our recruitment process. Each application is reviewed with care and attention to your unique experience, skills, and achievements. If your application is shortlisted, a friendly member of our team will be in touch within 48 hours.